Customer Service Assistant
Company: CarMax
Location: Scottsdale
Posted on: January 13, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281CarMax, the way your career should be! Provide an iconic
customer experienceAs an associate at one of our Contact Centers,
you'll ensure we're putting people first. You'll handle a wide
range of customer interactions and make it easy for them to buy and
finance the right car for their needs, making their lives much
easier. Whether you're talking to a customer on the phone, working
with them online, or answering their questions via text message,
your care and empathy will give them the personalized experience
they deserve. What you will do - Essential responsibilities*
Connect with customers online and over the phone to answer customer
questions, conduct follow ups, and confirm appointments to best
support the customer* Triage incoming calls to the appropriate
person or department to best assist the customer* Complete
administrative tasks such as processing payments and updating
information in our CarMax systems* Understand and adhere to company
policies and procedures including collection policies/lawsLearn and
succeed as part of a teamThis is a high-energy environment where
you will work as a team to meet goals. We'll give you everything
you need to be the best you can be. You will handle a wide range of
customer interactions and make sure everything goes smoothly, so
the ability to quickly build rapport with people and understand
their needs is essential. We will work and learn as a
team.Qualifications and requirements* High school diploma, or
equivalent to 1-month related experience* Thrive in a high energy
and fast-paced environment* Speak and listen effectively with
CarMax customers via phone or in writing* Strong written and verbal
communication skills* Basic computer knowledge, including word
processing and typing skillsWorking conditions* Pleasant but noisy
office environment* Flexible work hours with shifts that may
include nights, weekends, and holidays* Wears CarMax clothing
(acquired through the company) at all times while working in the
store* Adhere to all CarMax policies including, but not limited to,
Attendance, Proper Recording of Time, Asset Protection, EH&S
(Environmental, Health & Safety), and Standards of Professional
AppearanceAbout CarMaxCarMax disrupted the auto industry by
delivering the honest, transparent and high-integrity experience
customers want and deserve. This innovative thinking--around the
way cars are bought and sold--has helped us become the nation's
largest retailer of used cars, with over 200 locations
nationwide.Our--amazing team of more than 25,000 associates work
together to deliver iconic customer experiences.--Along the
way,--we help every associate grow their career and achieve their
best, at work and in their community. We are recognized for our
commitment to training and diversity and are--one of the FORTUNE
100 Best Companies to Work For--.CarMax is an equal opportunity
employer, and all qualified candidates will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, genetic information, national origin,
protected veteran status, disability status, or any other
characteristic protected by law.Upon an applicant's request, CarMax
will consider reasonable accommodation to complete the CarMax Job
Application.
Keywords: CarMax, Scottsdale , Customer Service Assistant, Other , Scottsdale, Arizona
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