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System Support Specialist

Company: Healthcare Trust of America, Inc.
Location: Scottsdale
Posted on: February 22, 2021

Job Description:

Healthcare Trust of America (NYSE: HTA) is the largest dedicated owner and operator of medical office buildings in the United States and were are looking for an IT System Support Technician to join our team!General Duties and Responsibilities:The IT System Support Technician provides staff with key support by assisting with software access, connection and navigation of the multiple systems used throughout the company. This position maintains access and change logs in accordance with corporate guidelines.--The IT System Support Technician assists end users with troubleshooting software errors encountered, and prepares and provides training and testing support as required.Primary Responsibilities:* Manage incoming user requests through online ticket system* Create and maintain user access and permissions in various software products in accordance with company guidelines* Assist users with software connection issues and password resets* Develop and provide training on software programs used throughout the company* Assist users in maintaining SharePoint Sites and Applications* Make changes and updates to existing reports and workflows* Apply an understanding of best practices to assist users in problem solving software challengesMinimum Training and Experience:* Minimum 3 years' experience in IT Helpdesk or Desktop software support* Basic knowledge of the following User software support, General computer troubleshooting knowledge and Microsoft Office products including Word, Excel, PowerPoint and Outlook* Demonstrated problem-solving abilities* Excellent verbal and written communication skillsExperience in the following software is a plus:* MRI* SalesForce* AvidXchange A/P* Angus Anywhere* Chrome River Expense Reporting* SharePoint and/or SharePoint Designer* Nintex Forms and WorkflowsWe offer a competitive salary and comprehensive benefits to include: Medical, Dental, Vision, 401K,--Employer Paid: Life Insurance, Short and Long Term Disability and AD&DPlease visit our website at https://htareit.com/ to learn more about our great company!!

Keywords: Healthcare Trust of America, Inc., Scottsdale , System Support Specialist, Other , Scottsdale, Arizona

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