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Supervisor, Underwriting & Operations (Opportunity to work remote)

Company: Assurant, Inc.
Location: Scottsdale
Posted on: February 22, 2021

Job Description:

We specialize in delivering extended protection programs and support services that strengthen customer loyalty, deliver a memorable experience and generate sustainable profit. "A deep commitment to social responsibility impacts everything we do" "Find Out More" Working with integrity & innovation to protect what matters most Whether you are a customer looking for help with your policy or a business wanting to learn more about our solutions, we are here to help. Supervisor, Underwriting & Operations (Opportunity to work remote)Apply Location Scottsdale, Arizona Additional Locations: United States Remote Requisition Number R-88327 Why would you recommend someone should consider a career at Assurant? 1:49 [flowing upbeat music] It's easy to say why I can recommend someone to--- Assurant Learn more about Assurant! Do you possess excellent customer service and supervisory experience? Do you have great communication skills and the ability to lead and motivate a team? Are you organized, reliable and results oriented? If you have the drive to achieve excellent performance from your team that will bring sustainable business growth, this role is for you! Work Schedule: Must be flexible to work Monday through Friday, between the hours of 6:00 am and 6:00 pm. Opportunity to work remotely if not located in Scottsdale, AZ Key Responsibilities include:

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports Basic Qualifications:
    • Bachelor's Degree or equivalent experience
    • 5 years of Quality Call Center/Service Center Supervisory experience Other Requirements:
      • Tech savvy and adaptability to learn new systems quickly, with knowledge of telephone equipment and relevant computer programs including MS Office Suite products i.e. Word, Excel, PowerPoint and Outlook.
      • Knowledge of performance evaluation procedures
      • Outstanding communication and negotiation abilities
      • A results-oriented approach
      • Excellent organizational and time management skills
      • Ability to work under pressure and flexible to adapt to a fast-changing environment
      • Advanced analytical skills
      • Strong written and verbal communication skills
      • Attention to detail
      • Ability to coach, develop, motivate, lead and build a rapport with a team Preferred Qualifications:
        • 7 years of Quality Call Center/Service Center Supervisory experience.
        • Professional industry designations desired.
        • Flood experience is a plus as well. Apply You do not have any recently viewed jobs Sign up for job alerts Join our talent network and get Assurant news and job alerts delivered to your inbox. Email Interested In Enter a category, a location or a category/location pair and click "Add." Category Location
          • Operations, Alabama, United States Remove
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          • Operations, Scottsdale, Arizona, United States Remove Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice. I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year. Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law. Accessibility Statement If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Accessibility@assurant.com . We take the privacy and security of prospective employees very seriously and are actively working to combat employment scams. To protect your personal information, here are a few things you should know about our talent acquisition process:
            • Assurant never asks employees or prospective employees to send money.
            • Assurant does not ask for banking information from prospective employees.
            • We will only email you from email addresses that end in "assurant.com". Please check the spelling of email senders carefully.
            • Written offers are communicated exclusively through our applicant tracking system, Workday. We do not extend unsolicited offers to candidates who have not applied for a position or gone through our recruiting process.

Keywords: Assurant, Inc., Scottsdale , Supervisor, Underwriting & Operations (Opportunity to work remote), Other , Scottsdale, Arizona

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