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System Engineer

Company: Modis
Location: Scottsdale
Posted on: February 24, 2021

Job Description:

Job Purpose and Position Overview:This role will be responsible for supporting the managed services team on a technical level and ensuring client satisfaction.Specific Job Duties/Responsibilities:Interface with appropriate technical personnel for client problems that cannot be resolved effectivelyContribute to the continuity of user experience by providing the necessary technical leadershipDrive problem investigations and resolution as requiredDesign and maintain process documentation for the service delivery teamMonitor quality control mechanisms to ensure tickets are meeting SLA requirementsTo provide reports on an agreed schedule to Senior Management and clientsPeriodic trend analysis to identify uncertainties and gaps in processesAssist in the development of technical support engineers from a career perspectiveTo build relationships with clients and participate in necessary client meetings (Pre & Post Sales)Work with our clients to support advanced desktop, server and network issuesWork with team to effectively manage, maintain, and implement small-to-medium business customer's networks, including but not limited to, all switches, routers, security solutions, VoIP phone systems, and content filtering servers and appliancesAct as primary point of contact for troubleshooting both the business customer's voice and data networks, as well as serve as liaison for technical contacts for the business customer's networkPossess the ability to effectively describe problems or needs in order to resolve problems in a timely mannerProactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreementsProvide timely customer support in a pleasant and helpful mannerConduct research on emerging hardware/software products and standards including return on investment analyses for proposed systems to aid and justify recommendations to management for purchasing and implementation effortsCompile and maintain inventory of company enterprise software and hardware for the purpose of tracking their corresponding licensesOffer suggestions to update and improve policy and procedure as necessaryHandle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulationsAnswer helpdesk support calls and respond to proactive network alertsSetup, manage and monitor data backup systems for clientsEnter ticket information into company ticketing systemAbility to learn to provide support for a wide variety of platforms and systemsTroubleshoot, support and repair LAN connectivity issues including managed switches and network connections wireless networksRemotely respond to alerts, resolve server/network issues remotely and efficientlyParticipate in the rotating on-call schedule for after-hours/emergency Help Desk coverageIdentify ways to improve clients' systems and infrastructure (upgrades to hardware, software, and network)Work with team to perform network administration including supporting file and print services, Exchange Server, Active Directory management and group policiesManage internal IT management software system, patch management tools and PSA toolsSetup PCs, Servers and network equipmentRequired Qualifications/Skills:Bachelor's degree and 3 years IT experience, or equivalent combination of education and experience.Advanced working knowledge of Windows operating systems (7, 8, 10 and Server 2008, 2012, 2016), Microsoft Office (2007, 2010, 2013, 2016) and Microsoft Office 365.Experience with cloud migration and management.Strong technical ability and troubleshooting skills.LAN/WAN Networking support skills.Exceptional communication and customer facing skills.Be able to excel in a fast paced team environment.The ability to travel to Phoenix based customer sites and work after normal business hours.A valid driver's license, vehicle insurance, and reliable licensed automobile.Ability to pass a drug and background test.High-energy, self-motivated, well-organizedAbility to function within and contribute to a positive, team oriented environmentMust have ability to communicate and present effectivelyAbility to read, write and speak English fluentlyCertificates, Licenses, Registrations:Preferred:MCSE certificationAWS Solutions ArchitectSophosCompTIA Certifications: A+, Network+, Internet+, Server+, Security+

Keywords: Modis, Scottsdale , System Engineer, Other , Scottsdale, Arizona

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