Customer Success Specialist

Company: EmergeMarket
Location: Scottsdale
Posted on: April 6, 2021

Job Description:

Description:About EmergeEmerge is one of the fastest-growing startups in the U.S. and is transforming the $800 billion transportation and logistics industry with its Digital Freight Marketplace platform.By improving the RFP process, the platform extends shipper accessibility to capacity and provides rates from current incumbents, vetted carriers and brokers and open backhaul capacity from private and dedicated fleets.Additionally, users can manage their spot freight, track and trace their loads and download real-time analytics helping them to make the smartest decisions from pickup to delivery.Launching in 2017, Emerge is backed by the founder of GlobalTranz, a logistics services provider offering freight management technology, NewRoad Capital and Greycroft, both are leading venture capital firms focused on growing technology companies.Emerge is rapidly growing its team of driven, talented and passionate people who are leading the technological evolution of the freight industry. If you're looking to elevate your career alongside proven industry veterans, come and join us in beautiful Scottsdale, Arizona.Let's build the future, together.Job SummaryCustomer Success Specialist role is to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills.This role may often be challenging so you should be able to remain calm and polite in tough situations. Your goal will be to foster long-term relationships with clients and help grow our business.Our Future Team Member

• Is a self-starter that takes direction but doesn't wait for it
• Loves to learn and be challenged
• Seeks out and presents solutions for the best experience/results
• Has high attention for detail and how it affects the big picture
• Takes pride in their work
• Can embrace change
• Has a sense of humorDaily Goals
  • Responsible for operational execution on assigned accounts
  • Be the face of Emerge to customers onboarded to CSS team
  • Identify growth and conversion opportunities from spot --> contract within Emerge platform
  • Work with the solutions team to execute strategy outlined for an account
  • Work with carrier team to ensure service, understanding & performance meets/exceeds customers' KPIs
  • Escalate any service issues to management for action
  • Develop CAPs as customer reporting dictates & work internally to implement and track improvement
  • Work in Periscope to monitor respective account performance
  • Identify opportunities to utilize dedicated/spot carriers on customers' freight.Requirements:Your Talents Include
    • Proven experience as an Account Executive or other sales role
    • Experience in customer service is a plus
    • Proficient in MS Office; familiarity with Salesforce
    • Strong communication and negotiation skills
    • Excellent organizational and multitasking ability
    • Assertiveness and confidence
    • Goal-driven with the ability to work under pressure
    • Good problem-solving skills
    • High school diploma; BS/BA in business is preferredPM21 PI132210681

Keywords: EmergeMarket, Scottsdale , Customer Success Specialist, Other , Scottsdale, Arizona