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Customer Support

Company: Integrated Transportation Management
Location: Scottsdale
Posted on: April 8, 2021

Job Description:

Title: Customer SupportLocation: Arizona- COGS DeptPay Range: $15-17 per hour DOEDate: March 30, 2021FLSA Class: Non-ExemptEEO Class: Administrative Support WorkersReports to: Director of OperationsBenefits: Dental, Vision, and Life; Employer Sponsored Medical Insurance; Paid Holidays, and Paid Time OffAbout us:Integrated Transportation Management (ITM) provides SaaS (software as a service) products to the freight transportation industry. ITM was founded in 2016 by former Executives of a large software powered freight brokerage and is now in the rapid scaling phase. Our difference is in our people. We believe that our team members are the greatest assets to our mission. We are driven to support our employees with all the tools and resources needed to support their individual talents. Our people live the values that makes ITM a great place to work. Learn more at: go.mycarrier.ioGeneral Job Description:The Customer Support position's main focus is to support our Customers with exceptional customer service. Since we are a technology company, Customer Support must be comfortable with computer software (tech savvy).Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Builds rapport with customers by answering product and service questions using phone and email
  • Resolves customer problems by clarifying and documenting customer's issue, selecting and explaining the best solution, and following up to ensure resolution and customer satisfaction
  • Documents potential issues with products and communicates issues to the development team via Jira
  • Creates and maintains customer records
  • Prepares product/service reports by collecting customer information, analyzing, and providing recommendations to management
  • Delivers online demonstrations of software to existing and potential customers
  • Provides support for general administrative tasks
  • Other duties as assignedSupervisory ResponsibilityNone.Work EnvironmentThis job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Position Type/Expected Hours of WorkThis is a full-time position which will typically involve 40 hours a week Monday through Friday.TravelPotential for occasional travel.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice..

    Knowledge, Skills and Abilities:
    • Proficient with computers and common software applications (Word, Excel, Email platforms)
    • Must be an excellent listener
    • Ability to explain technical terms in a non-technical way
    • Excellent Oral and written communication Skills
    • Attention to detail
    • Documentation
    • Problem-solving
    • Multi-tasking
    • Organization
    • Eager to learn
    • Self-motivatedEducation and Experience:
      • 1+ year customer support, technical support, or related experience preferred
      • Transportation or logistics experience a plusPM21

Keywords: Integrated Transportation Management, Scottsdale , Customer Support, Other , Scottsdale, Arizona

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