Spa Concierge - Part Time
Company: Marriott
Location: Scottsdale
Posted on: April 8, 2021
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Job Description:
Posting Date Mar 29, 2021
Job Number 21027667
Job Category Spa
Location The Phoenician a Luxury Collection Resort Scottsdale, 6000
E Camelback Rd, Scottsdale, Arizona, United States
Brand The Luxury Collection
Schedule Part-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
The Luxury Collection is a glittering ensemble of locally authentic
hotels and resorts from around the world. Our hotel teams curate
the world's most enriching and desirable destination experiences.
Our mission is to guide our guests, these seasoned travelers on
transformative journeys that touch their spirits, enrich their
lives and create lasting memories. If you are someone with an
appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you
to join us on our journey and explore a career with The Luxury
Collection.
JOB SUMMARY Schedule services for individuals and large groups
using spa/salon reservations software system. Call guests to
confirm scheduled services. Answer questions about available
services. Update the reservations/cancellations list throughout the
day, inform providers of last-minute changes, and resolve
scheduling issues as needed by working with supervisor/manager.
Check in guests for appointments, confirm first and last name, and
provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy
of contracted monies, obtain change required for expected business
level, and keep bank secure at all times. Process guest payments
for spa/salon services and obtain payment authorization as needed.
Accept and log cash tips for employees. Balance, scan, and drop
receipts with Accounting. Notify Engineering of maintenance and
repair needs. Report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Comply
with quality assurance expectations and standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. Marriott International is an equal opportunity
employer.We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture.We are committed to
non-discrimination onanyprotectedbasis, such as disability and
veteran status, or any other basis covered under applicable
law.
Keywords: Marriott, Scottsdale , Spa Concierge - Part Time, Other , Scottsdale, Arizona
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