Customer Support
Company: Integrated Transportation Management
Location: Scottsdale
Posted on: April 9, 2021
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Job Description:
Description:
Title: Customer SupportLocation: Arizona- COGS DeptPay Range:
$15-17 per hour DOEDate: March 30, 2021FLSA Class: Non-ExemptEEO
Class: Administrative Support WorkersReports to: Director of
OperationsBenefits: Dental, Vision, and Life; Employer Sponsored
Medical Insurance; Paid Holidays, and Paid Time OffAbout
us:Integrated Transportation Management (ITM) provides SaaS
(software as a service) products to the freight transportation
industry. ITM was founded in 2016 by former Executives of a large
software powered freight brokerage and is now in the rapid scaling
phase. Our difference is in our people. We believe that our team
members are the greatest assets to our mission. We are driven to
support our employees with all the tools and resources needed to
support their individual talents. Our people live the values that
makes ITM a great place to work. Learn more at:
go.mycarrier.ioGeneral Job Description:The Customer Support
position's main focus is to support our Customers with exceptional
customer service. Since we are a technology company, Customer
Support must be comfortable with computer software (tech
savvy).Essential Functions:Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.Builds rapport with customers by answering product and
service questions using phone and emailResolves customer problems
by clarifying and documenting customer's issue, selecting and
explaining the best solution, and following up to ensure resolution
and customer satisfactionDocuments potential issues with products
and communicates issues to the development team via JiraCreates and
maintains customer recordsPrepares product/service reports by
collecting customer information, analyzing, and providing
recommendations to managementDelivers online demonstrations of
software to existing and potential customersProvides support for
general administrative tasksOther duties as assignedSupervisory
ResponsibilityNone.Work EnvironmentThis job operates in a clerical,
office setting. This role routinely uses standard office equipment
such as computers, phones, photocopiers, filing cabinets and fax
machines.Physical DemandsWhile performing the duties of this job,
the employee is regularly required to talk or hear. The employee is
frequently required to stand; walk; use hands to finger, handle or
feel; and reach with hands and arms. The employee is occasionally
required to sit; climb or balance; and stoop, kneel, crouch or
crawl. The employee must frequently lift and move up to 10 pounds
and occasionally lift and move up to 25 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.Position Type/Expected Hours of WorkThis is
a full-time position which will typically involve 40 hours a week
Monday through Friday.TravelPotential for occasional travel.Other
DutiesPlease note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with
or without notice..
Requirements:
Knowledge, Skills and Abilities:Proficient with computers and
common software applications (Word, Excel, Email platforms)Must be
an excellent listenerAbility to explain technical terms in a
non-technical wayExcellent Oral and written communication
SkillsAttention to
detailDocumentationProblem-solvingMulti-taskingOrganizationEager to
learnSelf-motivatedEducation and Experience:1+ year customer
support, technical support, or related experience
preferredTransportation or logistics experience a plusPM21
PI132927408
Keywords: Integrated Transportation Management, Scottsdale , Customer Support, Other , Scottsdale, Arizona
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