Customer Care Specialist

Company: Kelly Services
Location: Scottsdale
Posted on: April 9, 2021

Job Description:

Customer Care--Specialist - Scottsdale, AZ -- Direct Hire OpportunityKelly Services-- is seeking a--motivated, hardworking individual--to work as a customer care specialist--for a premier client in--Scottsdale, AZPRIMARY RESPONSIBILITIES

• Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery
• Respond to distributor and end user inquiries regarding product selection, pricing, and deliveries
• Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood and met throughout the organization
• Act as the first line of communication to customers as needed with strong and professional written and verbal communicationDAILY TASKS
  • Efficiently and accurately receive, coordinate and process all sales orders based on customers requests received via email, fax, and electronic database
  • Proactively answer customer calls and respond to customer inquires while documenting all communication into ERP system
  • Expedite orders, provide status and resolve inquiries
  • Process warranty claims, returns and credits as neededSKILLS AND QUALIFICATIONS
    • Customer service-oriented and energized by helping others succeed
    • Possesses outstanding interpersonal skills, positivity,--and--enthusiasm
    • Possesses, or able to develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments
    • Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners
    • View complaints as opportunities, acts as a customer advocate, and is dedicated to building relationships for long-term mutual benefit
    • Mathematical competency for calculating pricing and converting units of measureREQUIREMENTS
      • Associates degree
      • 3 - 5 years customer service experience
      • Accurate, data-entry skills
      • Ability to work in a fast-paced environment, independently, and--within a team
      • Multi-tasking skill set
      • Passion for helping people with the ability to remain calm (no matter what the circumstance)
      • Computer competency - including MS Office products (MS Word, Excel) and web-based toolsPREFERRED
        • Passion for delivering a--Customer Experience--better than anyone
        • Bachelor's degree
        • Inside Sales experienceWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Scottsdale , Customer Care Specialist, Other , Scottsdale, Arizona