Customer Success Specialist
Company: EmergeMarket
Location: Scottsdale
Posted on: April 9, 2021
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Job Description:
Description:
About EmergeEmerge is one of the fastest-growing startups in the
U.S. and is transforming the $800 billion transportation and
logistics industry with its Digital Freight Marketplace platform.By
improving the RFP process, the platform extends shipper
accessibility to capacity and provides rates from current
incumbents, vetted carriers and brokers and open backhaul capacity
from private and dedicated fleets.Additionally, users can manage
their spot freight, track and trace their loads and download
real-time analytics helping them to make the smartest decisions
from pickup to delivery.Launching in 2017, Emerge is backed by the
founder of GlobalTranz, a logistics services provider offering
freight management technology, NewRoad Capital and Greycroft, both
are leading venture capital firms focused on growing technology
companies.Emerge is rapidly growing its team of driven, talented
and passionate people who are leading the technological evolution
of the freight industry. If you're looking to elevate your career
alongside proven industry veterans, come and join us in beautiful
Scottsdale, Arizona.Let's build the future, together.Job
SummaryCustomer Success Specialist role is to manage assigned
client accounts. You will address customer concerns and contact
prospects to expand your account portfolio. We expect you to be an
energetic, goal-driven person with excellent communication
skills.This role may often be challenging so you should be able to
remain calm and polite in tough situations. Your goal will be to
foster long-term relationships with clients and help grow our
business.Our Future Team MemberIs a self-starter that takes
direction but doesn't wait for itLoves to learn and be
challengedSeeks out and presents solutions for the best
experience/resultsHas high attention for detail and how it affects
the big pictureTakes pride in their workCan embrace changeHas a
sense of humorDaily GoalsResponsible for operational execution on
assigned accountsBe the face of Emerge to customers onboarded to
CSS teamIdentify growth and conversion opportunities from spot
--> contract within Emerge platformWork with the solutions team
to execute strategy outlined for an accountWork with carrier team
to ensure service, understanding & performance meets/exceeds
customers' KPIsEscalate any service issues to management for
actionDevelop CAPs as customer reporting dictates & work internally
to implement and track improvementWork in Periscope to monitor
respective account performanceIdentify opportunities to utilize
dedicated/spot carriers on customers' freight.
Requirements:
Your Talents IncludeProven experience as an Account Executive or
other sales roleExperience in customer service is a plusProficient
in MS Office; familiarity with SalesforceStrong communication and
negotiation skillsExcellent organizational and multitasking
abilityAssertiveness and confidenceGoal-driven with the ability to
work under pressureGood problem-solving skillsHigh school diploma;
BS/BA in business is preferredPM21 PI132210691
Keywords: EmergeMarket, Scottsdale , Customer Success Specialist, Other , Scottsdale, Arizona
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