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Site Reliability Operations Engineer

Company: Nextiva
Location: scottsdale
Posted on: May 3, 2021

Job Description:

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company - we're the backbone of the economy.

By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We're actively looking for amazing people like you to join our team!

We are looking for a Site Reliability Operations Engineer to enhance, support, and troubleshoot our SaaS and VOIP platforms. We're looking for someone with a wide breadth of knowledge, experience, and interest in a range of technology domains. This role will ensure the continued stability of our production applications while improving automation, alerting, and monitoring. We deal with many different technologies; a desire to learn and a hunger to work on challenging projects is a must.

Key Responsibilities:

* Triage, troubleshoot, and fix production problems in every layer of the stack * Design, develop, improve, and tune logging, monitoring, and alerting * Create actionable alerts to fix system outages before they occur * Write software to improve reliability and recoverability of production systems * Identify manual work, document the fix in the form of a runbook, then automate it away * Perform and automate system administration tasks * Participate in 24/7 on-call rotation supporting production systems

Qualifications:

* Bachelor's degree in Computer Science or related field, or equivalent work experience * 2+ years of software development experience * 2+ years of Linux system administration experience * 2+ years of performance engineering experience * Understanding and experience working with RESTful APIs * Experience with triaging troubleshooting complex systems * Experience working with source control * Experience with containerization and container orchestration * Experience with application performance monitoring * Experience with web technology components including relational and SQL Databases, Apache, Tomcat, Java, packet monitoring. * Experience with microservice environments and distributed systems * Familiarity with front-end technologies * Ability to clearly communicate technical concepts * Understanding of general SRE concepts and DevOps principles * Familiar with the SIP concepts and troubleshooting

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you.

Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level.

Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#LI-SC1 #LI-Remote

Keywords: Nextiva, Scottsdale , Site Reliability Operations Engineer, Other , scottsdale, Arizona

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