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SOLO Specialist (Retail Specialist)

Company: Electrameccanica Vehicles Corp. Ltd.
Location: scottsdale
Posted on: May 3, 2021

Job Description:

ElectraMeccanica Vehicles Corp. (NASDAQ: SOLO) is a Canadian designer and manufacturer of electric vehicles. The company's flagship vehicle is the innovative purpose built; single-seat electric vehicle called the SOLO. This vehicle will revolutionize commuting, delivery and shared mobility. The SOLO provides a driving experience that is unique, trendy, fun, affordable and environmentally friendly. InterMeccanica, a subsidiary of ElectraMeccanica, has successfully been building high-end specialty cars for 60 years. For more information, please visit www.electrameccanica.com.

We are currently seeking a full-time SOLO Specialist to join our lean and agile team at our Scottsdale, Arizona, retail kiosk. This kiosk is located at 7014 E Camelback Rd Scottsdale, AZ 85251. SOLO Specialists report to the Retail Manager.

This is a retail sales role that works on the front lines with our consumers. Our SOLO Specialists are responsible for beginning a customer's retail journey. They will assist with orders, questions, conducting test drives and managing a sales pipeline for their customers, which includes processing pre-orders and order conversions. SOLO Specialists play a crucial role at ElectraMeccanica by creating an exceptional customer experience.

Duties & Responsibilities:

General Duties

* Is the contact for customers during their sales journey from inquiry, to test drive, to order. Smoothly transitions the customer to a Delivery Specialist once an order is confirmed. * Conducts test drives for customers following EMV test drive procedures to ensure a safe and enjoyable customer experience. * Mentors and guides Brand Ambassadors on best retail practices to continuously improve our retail performance. * Begins the ordering process for all interested consumers, ensuring their requests are entered into company systems. * Acts as a brand ambassador - speaks passionately about the ElectraMeccanica brand. * Communicates both verbal / written with customers in a professional and timely manner. * Generates orders for vehicles and keeps in regular contact (phone, email, promotions) with customers. * Coordinates with cross function teams (sales, marketing, delivery, etc.) * Meets monthly sales metrics set by management. * Engages all consumers near and around the retail kiosk to ask for their business and encourage them to place orders for a vehicle. * Provides exceptional customer service to consumers and invites them to join the ElectraMeccanica community for continued support. * Takes on administrative duties as required - e.g. scheduling test-drives, cleaning vehicles, and informing managers of kiosk needs. * Effectively relays information and refers consumers to appropriate team members to ensure all their questions and requests are adequately answered.

Other Duties

* Other duties as assigned by your manager.

Keywords: Electrameccanica Vehicles Corp. Ltd., Scottsdale , SOLO Specialist (Retail Specialist), Other , scottsdale, Arizona

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