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Inside Sales - National Account Manager

Company: GlobalTranz
Location: Scottsdale
Posted on: June 7, 2021

Job Description:

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers.

SUMMARY/OBJECTIVE

The National Account Manager will have a strong customer-focus, with a demonstrated ability to cultivate and grow external relationships.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage accounts to ensure client satisfaction through high service levels, overall performance, customer service, and process execution

  • Cultivate new and organic growth within your portfolio through proactive communication, premium client service, and customized solutions

  • Collaborate with National Account Executives, Customer Account Management, Carrier Sales, and Customer Sales to further understand account strategies and opportunities for growth potential to develop an execution plan tailored to the customers' needs

  • Partner with the Customer Sales team to understand and/or develop a top-down strategy, creating and managing standard operating procedures (SOPs) for each account

  • Manage and monitor both internal and external client key performance indicators (KPIs) for selected accounts to understand trends

  • Assist Customer Sales in identifying, selling, and closing new and organic business growth by maintaining and further developing key relationships, conducting crucial conversations, and resolving impactful problems

  • Develop multi-level customer relationships with each client both organically and with new contacts, proactive communication, and document in appropriate customer relationship management (CRM) and operating systems

  • Contribute to or lead business reviews to be aligned with the client, promote client retention, and position for new opportunities

  • Understand operational best practices, proactively communicate, guide, and train internal team members accountable for execution and service on your designated accounts

  • Monitor and track freight acceptance based on best practices, market conditions, and awards

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

REQUIRED EDUCATION AND EXPERIENCE

  • High school diploma or a GED required

  • Associate's or bachelor's degree preferred

  • 3+ years' experience in related field

  • 5+ years' experience managing customer relationships and transportation/logistics industry experience preferred

ADDITIONAL QUALIFICATIONS

  • Ability to think strategically and develop long-term plans for account base

  • Strong customer service orientation, with the ability to identify and execute on new opportunities for GlobalTranz

  • Excellent verbal and written communication skills

  • Ability to effective address and problem solve service issues in a professional manner

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please be aware all correspondence, interview requests, offers, etc. will only come from members of the talent acquisition team with GlobalTranz domains ending in @globaltranz.com.

GlobalTranz is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other details

  • Pay Type Salary

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  • Scottsdale, AZ, USA

Keywords: GlobalTranz, Scottsdale , Inside Sales - National Account Manager, Other , Scottsdale, Arizona

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