Inside Sales - National Account Manager
Company: GlobalTranz
Location: Scottsdale
Posted on: June 7, 2021
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Job Description:
GlobalTranz is a technology-driven freight brokerage company
specializing in LTL, full truckload, third-party logistics and
expedited shipping services. GlobalTranz is leading the market in
innovative logistics technology that optimizes the efficiency of
freight movement and matches shipper demand and carrier capacity in
near real-time. Leveraging its extensive freight agent network,
GlobalTranz has emerged as a fast-growing market leader with a
customer base of over 25,000 shippers. SUMMARY/OBJECTIVE The National Account Manager will have a strong customer-focus,
with a demonstrated ability to cultivate and grow external
relationships. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Manage accounts to ensure client satisfaction through high
service levels, overall performance, customer service, and process
execution Cultivate new and organic growth within your portfolio through
proactive communication, premium client service, and customized
solutions Collaborate with National Account Executives, Customer Account
Management, Carrier Sales, and Customer Sales to further understand
account strategies and opportunities for growth potential to
develop an execution plan tailored to the customers' needs Partner with the Customer Sales team to understand and/or
develop a top-down strategy, creating and managing standard
operating procedures (SOPs) for each account Manage and monitor both internal and external client key
performance indicators (KPIs) for selected accounts to understand
trends Assist Customer Sales in identifying, selling, and closing new
and organic business growth by maintaining and further developing
key relationships, conducting crucial conversations, and resolving
impactful problems Develop multi-level customer relationships with each client both
organically and with new contacts, proactive communication, and
document in appropriate customer relationship management (CRM) and
operating systems Contribute to or lead business reviews to be aligned with the
client, promote client retention, and position for new
opportunities Understand operational best practices, proactively communicate,
guide, and train internal team members accountable for execution
and service on your designated accounts SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. REQUIRED EDUCATION AND EXPERIENCE High school diploma or a GED required Associate's or bachelor's degree preferred 3+ years' experience in related field ADDITIONAL QUALIFICATIONS Ability to think strategically and develop long-term plans for
account base Strong customer service orientation, with the ability to
identify and execute on new opportunities for GlobalTranz Excellent verbal and written communication skills WORK ENVIRONMENT AND PHYSICAL DEMANDS The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. This job operates in a professional office environment. This
role routinely uses standard office equipment such as computers,
phones, photocopiers, filing cabinets and fax machines. This is
largely a sedentary role; however, some filing is required. This
would require the ability to lift files, open filing cabinets and
bending or standing on a stool as necessary. TRAVEL Travel is primarily local during the business day, although some
out-of-the-area and overnight travel may be expected. OTHER DUTIES This job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or
without notice. Please be aware all correspondence, interview requests, offers,
etc. will only come from members of the talent acquisition team
with GlobalTranz domains ending in @globaltranz.com. GlobalTranz is an equal employment opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, national origin, sex,
disability status, sexual orientation, gender identity, age,
protected veteran status or any other characteristic protected by
law. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions. Other details Apply Now
Keywords: GlobalTranz, Scottsdale , Inside Sales - National Account Manager, Other , Scottsdale, Arizona
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