Location Supervisor of Medical Device Operations

Company: Rotech Healthcare Inc
Location: Show Low
Posted on: June 7, 2021

Job Description:

OVERVIEW

Join the Leader in the Home Healthcare Industry

Rotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states. For additional information, please visit our company homepage

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Summary

We are seeking a dedicated Location Supervisor of Medical Device Operations to join our Rotech team. In this position you will be responsible for the day-to-day management of company operations. This person will exercise management principles to ensure profitability, control assets and communicate company philosophy and objectives to the staff and community.

Essential Duties and Responsibilities

• Accountable for the financial and operational performance of the location
• Adheres to and implements all company policies and procedures, including but not limited to clinical programs
• Assures competencies are completed prior to staff doing tasks independently where required per policy
• Assures monthly update of active referral account reports and semi-annual update of market analysis reports
• Communicates company policies and announcements on a timely basis to location employees
• Develops a customer service team including, but not limited to customer service representatives, patient service technicians, respiratory clinicians and other staff whose goal is to enhance customer service
• Develops and maintains working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Ensures that all employees are building relationships with patients and referral sources
• Fulfill duties and responsibilities of other location personnel during their scheduled and unscheduled time off
• Interviews and hires staff as needed as approved by senior management with emphasis on recruiting best-qualified candidates
• Keeps managers abreast of important location issues or concerns
• Maintains a high level of satisfaction with patients, referral sources and location employees
• Maintains a professional and clean working environment
• Maintains and updates all manuals necessary for company operations and establishes processes to evaluate locations compliance with applicable policies and procedures
• Makes sure location personnel receives and completes necessary training to perform assigned duties
• Manages billing: ensures that all required documentation including, but not limited to certificates of medical necessity, and assignment of benefits required for reimbursement are procured in a timely and efficient manner
• Manages inventory to ensure levels are met and company assets are monitored and controlled
• Monitors and acts on the companys growth plan in order to achieve or exceed the locations budgeted goals
• Runs morning meetings systematically and reviews action items from meetings on a regular basis
• Takes appropriate action to ensure that the location complies with applicable laws and regulations
• Works with clinical staff to develop and maintain clinical programs (e.g. Gold Care program)
• Works with sales representatives to develop and maintain key referral sources
• Performs other duties as assigned

Supervisory Responsibilities

• May supervise the following positions - Customer Service Reps, Drivers, Warehouse personnel, Respiratory Clinicians, Sales Reps and other location personnel

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid drivers license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• Bachelors Degree in business or related degree; or equivalent combination of education and experience in DME/HME, home health industry or business
• One to three years of supervisory experience and experience in the home health industry
• FL applicants must have two years experience in business management or a college degree in business or a healthcare related field
• NC applicants must have a Bachelor's degree in health science, business administration or a related field and has at least one or more years of documented supervisory or management experience in home care or related health programs
• WY applicants must have a minimum of two years of full-time managerial or supervisory experience in a pharmacy or wholesale distributor

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of insurance policies and requirements
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Mechanical aptitude with ability to learn
• Multi-task along with attention to detail
• Self-motivation, organized, plan and delegate, time-management and deductive problem solving skills
• Strong leadership abilities
• Understanding of accounting and business management
• Work independently and as part of a team

Physical Demands

• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and or paperwork

At times

• May be required to use a personal vehicle for business activities with reimbursement according to Rotechs policy
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Requires lifting and transporting of patient equipment and or move full & empty cylinders
• Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
• Some travel via automobile required to patients homes, referral sources and meetings

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
• Office equipment; fax machine, copier, printer, phone and computer
• Understanding use of all applicable home medical equipment and supplies

Work Environment

• Office warehouse and field environment
• Travel via automobile

Benefits

• 401k
• Medical, Dental and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Bonus and Incentive Opportunities (Non-Exemptand Exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Make the Right Move, Create your Profile and Submit your Resume TODAY!! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile / resume to, . We appreciate your interest in Rotech Healthcare Inc.

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.Rotech Healthcare Inc. is a DRUG FREE WORKPLACE

Keywords: Rotech Healthcare Inc, Scottsdale , Location Supervisor of Medical Device Operations, Other , Show Low, Arizona