Realtor.com, operated by Move, Inc., is the fastest growing
online real estate destination for home buyers, owners, and
renters. We have the unique opportunity to make a positive impact
by helping people with one of their biggest life decisions. Do you
thrive in a fast-paced, supportive environment where the
opportunity to be part of mission-critical initiatives is exciting?
Can you tell the difference between urgent and important? Would
your colleagues describe you as organized, thorough, and committed
to meeting deadlines and objectives? Are you the type that won't
settle for "good" when "great" is an option? You may just be who we
are looking for.In this role, you will be working directly to
manage key strategic partner relationships, vendors, clients, and
real estate lead sources that connect us with valued consumers.
While this is a post-sale client management role, strong selling
skills are key as the main objective of this role is to ensure
clients and vendors deliver on their commitments every day while
looking for opportunities to expand these relationships and
increase their value. We are looking for a dynamic Account Manager
that is excited to work as a part of our Strategic Partnerships
team. This role will focus on ensuring key initiatives in existing
enterprise sales, business development, and vendor relationships
are executed and delivered to ensure business growth objectives are
met. This role will support the Strategic Partnerships team and
report to the Manager, Strategic Partnerships Success. A+ team
members with deep passion, drive, and commitment is what we are
looking for. What will you do?
Responsible for managing partner accounts and is the primary
point of contact for account-related matters (to include reporting
explanations, billing disputes, and expectation management). Build,
maintain, and expand partner relationships to maximize
opportunities and mitigate risk. Communicate daily with
realtor.com's partners and vendors to ensure they deliver on their
commitments while strengthening these relationships along the way.
Work to support and develop scalable systems and protocols for
speed, accuracy, and efficiency. Proactively work with lead
partners and vendors to increase lead delivery by leveraging
relationships, technology, and business strategy. Cross-sell,
up-sell, and re-sell managed partners to create new opportunities
in support of strategic initiatives and meeting OKRs. Build deep
knowledge of the product and the process in order to highlight
risks and suggest alternative solutions to internal and external
stakeholders. Manage communication and expectations for strategic
initiatives involving partners and stakeholders. Develop ad-hoc and
ongoing reporting and analysis, creating KPI insight across the
entire set of responsibilities. Act as a resource to the entire
Strategic Partnerships team as needed, assisting all team members
and various partners throughout the organization. Identify and
execute new strategic opportunities to automate, streamline and
simplify the delivery of diverse role objectives. Work
cross-functionally across the organization with sales, accounting,
analytics, finance, marketing, and product.
What will you bring?
Bachelor's degree (Business/Marketing preferred) with a minimum
of 5+ years of working experience in B2B sales and account
management within a technology or high growth organization.
Problem-solving skills to resolve challenges in a timely manner
that meets customer and company needs. Strong time management,
prioritization, and organizational skills, with attention to detail
and ability to meet tight deadlines. Excellent communication skills
both oral and written is crucial as well as strong listening and
consultative negotiation skills. Familiar with legal agreements,
drafting contracts, and amendments. Ability to manage multiple
projects at a time, paying strict attention to detail.
Self-motivated with a bias towards ownership, taking action, and
problem-solving. Willingness to learn and be open to feedback and
coaching. A strong team player with a proven ability to work across
multiple functions and teams. Able to multitask, manage multiple
concurrent projects, and work in a fast-paced agile environment.
Must be proficient at telephone, computer, CRM and Google Suite
About realtor.com At realtor.com, we believe that everyone
deserves a home of their own. We're a community of nearly 2,000
employees who work hard to ensure that from the moment someone
starts dreaming about a new home, to the moment they walk in the
door and beyond, we're there to lend a helping hand. Every month,
over 85 million people trust us with their journey home by visiting
our site and mobile apps, and we'd love to have you join our team
to help. We've got great offices in the U.S. and Canada with lots
of sweet jobs to choose from, so we're hoping you'll join us on our
journey to make buying, selling, renting, and living in homes
easier and more rewarding for everyone.
Let's make a difference, together. For Real.