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Concierge - Full Time

Company: Four Seasons Hotels Inc
Location: Scottsdale
Posted on: June 8, 2021

Job Description:

Department: Guest Services Position: Concierge Status: Full-Time Summary: Concierge respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. 2016 Awards/Accolades: Talavera named recipient of Four Diamond Award Talavera named recipient of Four Star Award Spa named recipient of Four Star Award Smart Meetings Recipient of Gold "Smart Star Award" for Best Desert Hotel Meetings & Conventions Recipient of "Gold Key Elite Award" for Best Boutique Property in the Southwest Golf Digest Recipient of "Editor's Choice" Award Golf Magazine Recipient of Gold Award and Top Resort in Arizona for 2016/2017 Arizona Foothills Talavera named recipient of "Best Outdoor Dining" and "Best Date Spot" Company Background: Join our team that FORTUNE magazine list "100 Best Companies to Work For" for 19 YEARS, since the list's inception in 1998. See for yourself why we are just one of 13 organizations who have made the distinction of being recognized every year. If you are looking to create a promising career path and work with others who infuse the Golden Rule into their daily lives, then look no further Responsibilities: Job duties include but are not limited to: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Resolves customer complaints Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices Skills/Qualifications: Ideal candidate will have: The position requires a flex schedule with ability to work AM and PM shifts including weekends and holidays 1- 2 years previous hotel/resort experience or experience in similar position Must be able to stand on feet for at least eight hours Must be able to communicate clearing in English, written and verbal Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Keywords: Four Seasons Hotels Inc, Scottsdale , Concierge - Full Time, Other , Scottsdale, Arizona

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