ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Front Desk Attendant Ice Den

Company: Mountainside Fitness
Location: Scottsdale
Posted on: June 9, 2021

Job Description:

Job Description

We are seeking a Front Desk Attendant to open the club.

Responsibilities:

  • Check in guests
  • Respond to guest needs, requests, and complaints
  • Communicate pertinent guest information to designated departments

Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills

Mountainside Fitness Job Description
Position: Front Desk Attendant


I. JOB- RELATED REQUIREMENTS AND QUALIFICATIONS

A. Must be at least 18 years or older.
B. Must be able to lift a minimum of 30 lbs.
C. Must be able to maneuver throughout the club and equipment.
D. Provide basic equipment assistance.
E. Demonstrate competence in the operation of basic office equipment:
phone, fax machine, computer, copy machine, etc.
F. Consistently complete simple mathematics functions.
G. Demonstrate responsibility, dependability and consistency in: arriving
on time, attending meetings, completing assigned tasks and communicating
all concerns and messages to managers.
H. Possess problem solving and conflict resolution skills.
I. Demonstrate self-motivating and self-directed behavior such as seeking out
additional duties.
J. Ability to communicate effectively with managers, co-workers and members.
K Physical ability to complete assigned cleaning tasks.
L. Successful completion of Manage Staff training, drug- testing, and Mountainside
Training Program.

II. JOB-RELATED RESPONSIBILITIES /DUTIES

A. Maintain and enforce the safety of members and guests.
B. Prompt arrival for shift (recommended arriving 10 minutes prior to shift)
C. Dress according to club policy to present a conservative and professional look.
D. Attend to the needs of members and guests, providing excellent and friendly customer service by:
1. Checking in all who enter the club, greeting them by name with a
smile and taking pictures if needed
2. Maintaining an adequate supply of towels
3. Assisting members with equipment usage
4. Scheduling tanning, massage and assessment appointments
5. Ringing in purchases for clothing, tanning, programs & misc. items
6. Providing answers to general questions from members & guests and or
seek out an answer in a prompt manner
E. Learn and use the telephone properly and only for business purposes.
F. Charge and collect the correct fees for all payments and purchases.
G. Complete appropriate paperwork accurately: incident reports, equipment repairs.
H. Maintain a clean front desk area and work cooperatively with co-workers to
complete various cleaning lists.
I. Follow opening and closing procedures (no before or after hours work outs)
J. Follow procedures for drawer reconciliation on every shift.
K. Avoid absenteeism and follow department protocol for time off, shift changes and illness.
L. Follow proper procedure for clocking in and out for all shifts.
M. Follow the Chain of Command by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to appropriate person.
N. Attend all staff meetings and read Spike at beginning of every shift
O. Adhere to all policies and procedures as specified by the Employee Handbook.
P. Other job-related duties as assigned.

Caf Job Description
Position: Attendant


I. JOB- RELATED REQUIREMENTS AND QUALIFICATIONS

A. Must be at least 16 years or older.
B. Must be able to lift a minimum of 30 lbs.
C. Must be able to consistently complete simple mathematics functions
D. Provide good customer service
E. Demonstrate competence in the operation of basic office equipment:
phone, computer, copy machine, etc.
F. Demonstrate responsibility, dependability and consistency in: arriving
on time, attending meetings, completing assigned tasks and communicating
all concerns and messages to managers
G. Possess problem solving and conflict resolution skills.
H. Demonstrate self-motivating and self-directed behavior such as seeking out
additional duties.
I. Ability to communicate effectively with managers, co-workers, members & guests
J. Physical ability to complete assigned cleaning tasks.
K. Successful completion of Manage Staff orientation, drug- testing & Caf Training Program.
L. Must have Food Handlers Card

II. JOB-RELATED RESPONSIBILITIES /DUTIES

A. Abide by all Caf sanitary & safety procedures
B. Prompt arrival for shift (recommended arriving 10 minutes prior to shift)
C. Dress according to club policy to present a conservative and professional look.
D. Attend to the needs of members and guests, providing excellent and friendly customer service
E. Learn and use the telephone properly and only for business purposes.
F. Maintain a clean work area and cooperate with management & co-workers to
complete various cleaning lists.
G. Follow opening and closing procedures
H. Follow procedures for drawer reconciliation on every shift.
I. Avoid absenteeism and follow department protocol for time off, shift changes and illness.
J. Follow proper procedure for clocking in and out for all shifts.
K. Follow the Chain of Command by referring all questions and comments regarding Caf to your supervisor or General Manager
L. Attend all staff meetings and read the company intranet at the beginning of every shift
M. Adhere to all policies and procedures as specified by the Employee Handbook.
N. Other job-related duties as assigned.

Position: Childcare Attendant

I. JOB-RELATED REQUIREMENTS AND QUALIFICATIONS:


A. Must be 16yrs. or older
B. CPR Certified within 30 days of starting
C. Must be able to lift a minimum of 30 lbs.
D. Must be able to move throughout the child care facility freely and quickly for safety of children
E. Physical exertion requirements include bending, stretching, reaching, possibly picking up heavy children
F. Must be comfortable with sitting on the floor and playing with children
G. Must demonstrate responsible, dependable, and professional work habits
H. Have the ability to work under pressure and solve problems quickly and efficiently in both the clubs and the members best interest
I. Must be able to demonstrate good communication skills with co-workers, members, and children
J. Must exemplify the Mountainside Way
K. Ability to smile and greet members consistently in a friendly and sincere manner
L. Experienced in childcare and understand all related job duties
M. Successfully complete Mountainside Training program within 30 days of starting in position

II. JOB-RELATED RESPONSIBLILITIES/DUTIES:

A. Prompt arrival for shift: Must be at station, ready to work at scheduled time (recommend arriving 5-10 minutes prior to shift beginning)
B. Dress according to club policy
Maintain a conservative, comfortable, and professional appearance
No loose jewelry to be worn while on shift
C. Attend to the needs of members and their children as first priority when help is needed
Greet all members coming in and out and their children
Introduce self to all parents and children
Find out childrens names and any special precautions
Give thorough tours of the childcare room to potential members
Effectively utilize CSI computer program to:
Accurately check member information & verify it with the information on their card (re-filing each card when finished)
Adding or changing info. In the computer as needed on each member in their notes & putting your initials after each entry or change whether in the computer notes, member cards, time sheets, or notes to the Manager
Give out stickers
Make sure all parents check children in upon arrival and out upon departure
D. Learn and utilize the telephone properly and not for personal reasons
E. Explaining Policies and Procedures to parents:
Sign-in and out
Security (checking parent info with info on childs sticker)
One parent rule the parent that checks them in must pick them up unless otherwise specified
Childcare hours
Payment Plan: find out how they want to pay:
1. By cash/check monthly
2. By the hour
3. Annually
Ratio 1:10
Food and Drink Rule
Parents Night out
Staff C.P.R. certified
F. Maintain a clean & organized desk area: keeping printer dusted and free from debris
G. Count the a.m. money and handle all money transactions: taking member payments (cash, checks, credit on their account, VIP hours, etc.) and noting them in the computer and on their cards
H. Follow policies on switching shifts, time off requests, and calling sick
I. Interact professionally with children and parents
J. Maintain a safe and fun environment
Enforcing rules
Redirecting inappropriate behavior using positive and calm tones and techniques
Contacting parents when child cannot be calmed, is injured, excessively unruly, or sick
K. Change diapers and assist children in using the bathroom facilities
L. Follow Incident/Emergency procedures
M. Check copies and make sure there are enough made for the day of the ones used daily
N. Read the Read-me communication log in the appropriate area on Spike at the beginning of each shift and add notes as needed to the appropriate sections
O. Effectively use Spike program to keep up on current announcements, suggestions etc.
P. Logging problems and notifying Manager of situations they need to address
Q. Write the day and date on the current time sheets
R. Other job-related duties as assigned

Company Description

Mountainside Fitness is the largest locally owned health club chain in Arizona. With 18 fitness centers, 90,000 active members, and 1400 employees.

Keywords: Mountainside Fitness, Scottsdale , Front Desk Attendant Ice Den, Other , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds