Office of Access Management
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2020-2021) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For
additional information please visit Mayo Clinic Benefits.
Eligibility may vary.
Facilitates patient visits and supports the health care provider
by anticipating and responding to patient needs and requests of the
health care team. Allows care providers to focus on patient care by
coordinating details of patient visits, which can include:
coordinating complex appointment schedules and daily activities of
the care providers in a multispecialty medical practice, preparing
patients, completing pre-examination record information, managing
the flow of patient materials. Obtains or verifies patient
demographics, medical insurance information, and properly advises
patients of scheduling delays or changes to the appropriate
individuals, and serves as a direct contact and resource to the
patient. Schedules and reschedules tests/consults requests from
various venues of communication. Performs related administrative
duties such as processing ABN forms, insurance verification, as
well as processes patient appointment communications and related
materials. Able to navigate through multiple electronic
applications and devices, medical equipment, examples include
iPad/tablets, Text Reminder Notifications, and assisting patients
in using Kiosks. This role requires flexibility which may include
cross-coverage and travel depending on location. Must be willing to
adjust work schedules in response to department or clinical
Please note: Additional duties may include COVID screening
and/or patient check-in e.g. video visits. These tasks may be
performed via face-to-face, telephone, and/or electronically.
High school diploma or GED and one year of customer service
experience required, such as administrative, physician's office,
appointment scheduler or retail/service industry. Requires computer
skills including Windows-based applications and intranet/internet
use with the ability to keyboard and navigate through multiple
applications. Individuals that have not completed a Medical
Terminology course will be required to successfully complete a
Medical Terminology course within six months of employment.
Please note: Agility and adaptability are required in order to
respond to the rapidly changing healthcare environment.
Associate's Degree and coursework in a healthcare related field
is preferred (e.g., Administrative Clinic Assistant, Medical
Office, Medical Assistant, Health Care/Medical Receptionist or
comparable). Exposure to electronic health record preferred.
Ability to work independently, be goal-directed and have strong
organizational skills. Effectively multitask without compromising
quality. Ability to comprehend and excel in both verbal and written
communication, including proper telephone etiquette, face-to-face
interactions, and electronic communications. Ability to communicate
with individuals and small groups with credibility and confidence.
Ability to handle difficult situations, remain calm under stress,
manage emotional situations, display empathy and maintain positive
communication during a rapidly changing/dynamic environment. Turn
problems into opportunities by developing innovative and creative
solutions. Demonstrate a friendly, positive attitude, display
energy and drive in performing daily responsibilities. Must be
flexible as well as easily adapt to a changing work environment
which will require ongoing maintenance of job-related
skills/activities. Must be willing to adjust work schedules in
response to department or clinical needs. Able to manage and
prioritize tasks simultaneously while working directly with
patients who may exhibit diverse needs. Basic Life Support (BLS)
may be required in some areas. Individuals may also need to
complete additional coursework upon hire.
Education, experience and tenure may be considered along with
internal equity when job offers are extended. The minimum pay rate
is $18.17 per hour.
Hours / Pay period
Availability between 7:00am - 5:00pm
Over the next four years, Mayo Clinic is making significant
investments in both the physical and technological future of health
care, through doubling the size of the Mayo Clinic campus in
Phoenix, inclusive of practice, education, and research activities.
Mayo Clinic's campuses in Arizona are located in Phoenix and
Scottsdale, in the beautiful Sonoran Desert. The region is known as
the Valley of the Sun, a metropolitan area with more than 4 million
residents in 25 cities and towns.
With Phoenix being the sixth largest city in the nation, this
sunny "desert metropolis" offers the amenities of a big city in the
midst of a strikingly beautiful, rugged, southwest landscape.
Scottsdale frequently earns praise as a highly desirable place
to live. The city's more than 200,000 residents enjoy a vibrant mix
of culinary hot spots, arts and entertainment, professional and
collegiate sports teams, and community resources. The region's
desert climate promotes an outdoor lifestyle with a full complement
of sports and recreation.
Office & Administrative Support
Clinical & Support Services
Job posting number
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo
Clinic is committed to creating an inclusive environment that
values the diversity of its employees and does not discriminate
against any employee or candidate. Women, minorities, veterans,
people from the LGBTQ communities and people with disabilities are
strongly encouraged to apply to join our teams. Reasonable
accommodations to access job openings or to apply for a job are