Front Desk Attendant Ice Den
Company: Mountainside Fitness
Posted on: June 9, 2021
Job DescriptionWe are seeking a Front Desk Attendant to open the
club.Responsibilities:Check in guestsRespond to guest needs,
requests, and complaintsCommunicate pertinent guest information to
designated departments Qualifications:Previous experience in
customer service, front desk service, or other related
fieldsAbility to build rapport with guestsStrong organizational
skillsExcellent written and verbal communication skillsMountainside
Fitness Job DescriptionPosition: Front Desk AttendantI. JOB-
RELATED REQUIREMENTS AND QUALIFICATIONSA. Must be at least 18 years
or older.B. Must be able to lift a minimum of 30 lbs.C. Must be
able to maneuver throughout the club and equipment.D. Provide basic
equipment assistance.E. Demonstrate competence in the operation of
basic office equipment:phone, fax machine, computer, copy machine,
etc.F. Consistently complete simple mathematics functions.G.
Demonstrate responsibility, dependability and consistency in:
arrivingon time, attending meetings, completing assigned tasks and
communicatingall concerns and messages to managers.H. Possess
problem solving and conflict resolution skills.I. Demonstrate
self-motivating and self-directed behavior such as seeking
outadditional duties.J. Ability to communicate effectively with
managers, co-workers and members.K Physical ability to complete
assigned cleaning tasks.L. Successful completion of Manage Staff
training, drug- testing, and MountainsideTraining Program.II.
JOB-RELATED RESPONSIBILITIES /DUTIESA. Maintain and enforce the
safety of members and guests.B. Prompt arrival for shift
(recommended arriving 10 minutes prior to shift)C. Dress according
to club policy to present a conservative and professional look.D.
Attend to the needs of members and guests, providing excellent and
friendly customer service by:1. Checking in all who enter the club,
greeting them by name with asmile and taking pictures if needed2.
Maintaining an adequate supply of towels3. Assisting members with
equipment usage4. Scheduling tanning, massage and assessment
appointments5. Ringing in purchases for clothing, tanning, programs
& misc. items6. Providing answers to general questions from members
& guests and orseek out an answer in a prompt mannerE. Learn and
use the telephone properly and only for business purposes.F. Charge
and collect the correct fees for all payments and purchases.G.
Complete appropriate paperwork accurately: incident reports,
equipment repairs.H. Maintain a clean front desk area and work
cooperatively with co-workers tocomplete various cleaning lists.I.
Follow opening and closing procedures (no before or after hours
work outs)J. Follow procedures for drawer reconciliation on every
shift.K. Avoid absenteeism and follow department protocol for time
off, shift changes and illness.L. Follow proper procedure for
clocking in and out for all shifts.M. Follow the "Chain of Command"
by referring all tours, membership sign-ups, cancellations, account
change forms, and billing problems to appropriate person.N. Attend
all staff meetings and read Spike at beginning of every shiftO.
Adhere to all policies and procedures as specified by the Employee
Handbook.P. Other job-related duties as assigned.Caf Job
DescriptionPosition: AttendantI. JOB- RELATED REQUIREMENTS AND
QUALIFICATIONSA. Must be at least 16 years or older.B. Must be able
to lift a minimum of 30 lbs.C. Must be able to consistently
complete simple mathematics functionsD. Provide good customer
serviceE. Demonstrate competence in the operation of basic office
equipment:phone, computer, copy machine, etc.F. Demonstrate
responsibility, dependability and consistency in: arrivingon time,
attending meetings, completing assigned tasks and communicatingall
concerns and messages to managersG. Possess problem solving and
conflict resolution skills.H. Demonstrate self-motivating and
self-directed behavior such as seeking outadditional duties.I.
Ability to communicate effectively with managers, co-workers,
members & guestsJ. Physical ability to complete assigned cleaning
tasks.K. Successful completion of Manage Staff orientation, drug-
testing & Caf Training Program.L. Must have Food Handler"s CardII.
JOB-RELATED RESPONSIBILITIES /DUTIESA. Abide by all Caf sanitary &
safety proceduresB. Prompt arrival for shift (recommended arriving
10 minutes prior to shift)C. Dress according to club policy to
present a conservative and professional look.D. Attend to the needs
of members and guests, providing excellent and friendly customer
serviceE. Learn and use the telephone properly and only for
business purposes.F. Maintain a clean work area and cooperate with
management & co-workers tocomplete various cleaning lists.G. Follow
opening and closing proceduresH. Follow procedures for drawer
reconciliation on every shift.I. Avoid absenteeism and follow
department protocol for time off, shift changes and illness.J.
Follow proper procedure for clocking in and out for all shifts.K.
Follow the "Chain of Command" by referring all questions and
comments regarding Caf to your supervisor or General ManagerL.
Attend all staff meetings and read the company intranet at the
beginning of every shiftM. Adhere to all policies and procedures as
specified by the Employee Handbook.N. Other job-related duties as
assigned.Position: Childcare AttendantI. JOB-RELATED REQUIREMENTS
AND QUALIFICATIONS:A. Must be 16yrs. or olderB. CPR Certified
within 30 days of startingC. Must be able to lift a minimum of 30
lbs.D. Must be able to move throughout the child care facility
freely and quickly for safety of childrenE. Physical exertion
requirements include bending, stretching, reaching, possibly
picking up heavy childrenF. Must be comfortable with sitting on the
floor and playing with childrenG. Must demonstrate responsible,
dependable, and professional work habitsH. Have the ability to work
under pressure and solve problems quickly and efficiently in both
the club"s and the member"s best interestI. Must be able to
demonstrate good communication skills with co-workers, members, and
childrenJ. Must exemplify the "Mountainside Way"K. Ability to smile
and greet members consistently in a friendly and sincere mannerL.
Experienced in childcare and understand all related job dutiesM.
Successfully complete Mountainside Training program within 30 days
of starting in positionII. JOB-RELATED RESPONSIBLILITIES/DUTIES:A.
Prompt arrival for shift: Must be at station, ready to work at
scheduled time (recommend arriving 5-10 minutes prior to shift
beginning)B. Dress according to club policy Maintain a
conservative, comfortable, and professional appearance No loose
jewelry to be worn while on shiftC. Attend to the needs of members
and their children as first priority when help is needed Greet all
members coming in and out and their children Introduce self to all
parents and children Find out children"s names and any special
precautions Give thorough tours of the childcare room to potential
members Effectively utilize CSI computer program to: Accurately
check member information & verify it with the information on their
card (re-filing each card when finished) Adding or changing info.
In the computer as needed on each member in their notes & putting
your initials after each entry or change whether in the computer
notes, member cards, time sheets, or notes to the Manager Give out
stickers Make sure all parents check children in upon arrival and
out upon departureD. Learn and utilize the telephone properly and
not for personal reasonsE. Explaining Policies and Procedures to
parents: Sign-in and out Security (checking parent info with info
on child"s sticker) "One parent rule" the parent that checks them
in must pick them up unless otherwise specified Childcare hours
Payment Plan: find out how they want to pay:1. By cash/check
monthly2. By the hour3. Annually Ratio 1:10 Food and Drink Rule
Parent"s Night out Staff C.P.R. certifiedF. Maintain a clean &
organized desk area: keeping printer dusted and free from debrisG.
Count the a.m. money and handle all money transactions: taking
member payments (cash, checks, credit on their account, VIP hours,
etc.) and noting them in the computer and on their cardsH. Follow
policies on switching shifts, time off requests, and calling sickI.
Interact professionally with children and parentsJ. Maintain a safe
and fun environment Enforcing rules Redirecting inappropriate
behavior using positive and calm tones and techniques Contacting
parents when child cannot be calmed, is injured, excessively
unruly, or sickK. Change diapers and assist children in using the
bathroom facilitiesL. Follow Incident/Emergency proceduresM. Check
copies and make sure there are enough made for the day of the ones
used dailyN. Read the "Read-me" communication log in the
appropriate area on Spike at the beginning of each shift and add
notes as needed to the appropriate sectionsO. Effectively use Spike
program to keep up on current announcements, suggestions etc.P.
Logging problems and notifying Manager of situations they need to
addressQ. Write the day and date on the current time sheetsR. Other
job-related duties as assignedCompany DescriptionMountainside
Fitness is the largest locally owned health club chain in Arizona.
With 18 fitness centers, 90,000 active members, and 1400
Keywords: Mountainside Fitness, Scottsdale , Front Desk Attendant Ice Den, Other , Scottsdale, Arizona
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