ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Front Desk Attendant Ice Den

Company: Mountainside Fitness
Location: Scottsdale
Posted on: June 9, 2021

Job Description:

Job DescriptionWe are seeking a Front Desk Attendant to open the club.Responsibilities:Check in guestsRespond to guest needs, requests, and complaintsCommunicate pertinent guest information to designated departments Qualifications:Previous experience in customer service, front desk service, or other related fieldsAbility to build rapport with guestsStrong organizational skillsExcellent written and verbal communication skillsMountainside Fitness Job DescriptionPosition: Front Desk AttendantI. JOB- RELATED REQUIREMENTS AND QUALIFICATIONSA. Must be at least 18 years or older.B. Must be able to lift a minimum of 30 lbs.C. Must be able to maneuver throughout the club and equipment.D. Provide basic equipment assistance.E. Demonstrate competence in the operation of basic office equipment:phone, fax machine, computer, copy machine, etc.F. Consistently complete simple mathematics functions.G. Demonstrate responsibility, dependability and consistency in: arrivingon time, attending meetings, completing assigned tasks and communicatingall concerns and messages to managers.H. Possess problem solving and conflict resolution skills.I. Demonstrate self-motivating and self-directed behavior such as seeking outadditional duties.J. Ability to communicate effectively with managers, co-workers and members.K Physical ability to complete assigned cleaning tasks.L. Successful completion of Manage Staff training, drug- testing, and MountainsideTraining Program.II. JOB-RELATED RESPONSIBILITIES /DUTIESA. Maintain and enforce the safety of members and guests.B. Prompt arrival for shift (recommended arriving 10 minutes prior to shift)C. Dress according to club policy to present a conservative and professional look.D. Attend to the needs of members and guests, providing excellent and friendly customer service by:1. Checking in all who enter the club, greeting them by name with asmile and taking pictures if needed2. Maintaining an adequate supply of towels3. Assisting members with equipment usage4. Scheduling tanning, massage and assessment appointments5. Ringing in purchases for clothing, tanning, programs & misc. items6. Providing answers to general questions from members & guests and orseek out an answer in a prompt mannerE. Learn and use the telephone properly and only for business purposes.F. Charge and collect the correct fees for all payments and purchases.G. Complete appropriate paperwork accurately: incident reports, equipment repairs.H. Maintain a clean front desk area and work cooperatively with co-workers tocomplete various cleaning lists.I. Follow opening and closing procedures (no before or after hours work outs)J. Follow procedures for drawer reconciliation on every shift.K. Avoid absenteeism and follow department protocol for time off, shift changes and illness.L. Follow proper procedure for clocking in and out for all shifts.M. Follow the "Chain of Command" by referring all tours, membership sign-ups, cancellations, account change forms, and billing problems to appropriate person.N. Attend all staff meetings and read Spike at beginning of every shiftO. Adhere to all policies and procedures as specified by the Employee Handbook.P. Other job-related duties as assigned.Caf Job DescriptionPosition: AttendantI. JOB- RELATED REQUIREMENTS AND QUALIFICATIONSA. Must be at least 16 years or older.B. Must be able to lift a minimum of 30 lbs.C. Must be able to consistently complete simple mathematics functionsD. Provide good customer serviceE. Demonstrate competence in the operation of basic office equipment:phone, computer, copy machine, etc.F. Demonstrate responsibility, dependability and consistency in: arrivingon time, attending meetings, completing assigned tasks and communicatingall concerns and messages to managersG. Possess problem solving and conflict resolution skills.H. Demonstrate self-motivating and self-directed behavior such as seeking outadditional duties.I. Ability to communicate effectively with managers, co-workers, members & guestsJ. Physical ability to complete assigned cleaning tasks.K. Successful completion of Manage Staff orientation, drug- testing & Caf Training Program.L. Must have Food Handler"s CardII. JOB-RELATED RESPONSIBILITIES /DUTIESA. Abide by all Caf sanitary & safety proceduresB. Prompt arrival for shift (recommended arriving 10 minutes prior to shift)C. Dress according to club policy to present a conservative and professional look.D. Attend to the needs of members and guests, providing excellent and friendly customer serviceE. Learn and use the telephone properly and only for business purposes.F. Maintain a clean work area and cooperate with management & co-workers tocomplete various cleaning lists.G. Follow opening and closing proceduresH. Follow procedures for drawer reconciliation on every shift.I. Avoid absenteeism and follow department protocol for time off, shift changes and illness.J. Follow proper procedure for clocking in and out for all shifts.K. Follow the "Chain of Command" by referring all questions and comments regarding Caf to your supervisor or General ManagerL. Attend all staff meetings and read the company intranet at the beginning of every shiftM. Adhere to all policies and procedures as specified by the Employee Handbook.N. Other job-related duties as assigned.Position: Childcare AttendantI. JOB-RELATED REQUIREMENTS AND QUALIFICATIONS:A. Must be 16yrs. or olderB. CPR Certified within 30 days of startingC. Must be able to lift a minimum of 30 lbs.D. Must be able to move throughout the child care facility freely and quickly for safety of childrenE. Physical exertion requirements include bending, stretching, reaching, possibly picking up heavy childrenF. Must be comfortable with sitting on the floor and playing with childrenG. Must demonstrate responsible, dependable, and professional work habitsH. Have the ability to work under pressure and solve problems quickly and efficiently in both the club"s and the member"s best interestI. Must be able to demonstrate good communication skills with co-workers, members, and childrenJ. Must exemplify the "Mountainside Way"K. Ability to smile and greet members consistently in a friendly and sincere mannerL. Experienced in childcare and understand all related job dutiesM. Successfully complete Mountainside Training program within 30 days of starting in positionII. JOB-RELATED RESPONSIBLILITIES/DUTIES:A. Prompt arrival for shift: Must be at station, ready to work at scheduled time (recommend arriving 5-10 minutes prior to shift beginning)B. Dress according to club policy Maintain a conservative, comfortable, and professional appearance No loose jewelry to be worn while on shiftC. Attend to the needs of members and their children as first priority when help is needed Greet all members coming in and out and their children Introduce self to all parents and children Find out children"s names and any special precautions Give thorough tours of the childcare room to potential members Effectively utilize CSI computer program to: Accurately check member information & verify it with the information on their card (re-filing each card when finished) Adding or changing info. In the computer as needed on each member in their notes & putting your initials after each entry or change whether in the computer notes, member cards, time sheets, or notes to the Manager Give out stickers Make sure all parents check children in upon arrival and out upon departureD. Learn and utilize the telephone properly and not for personal reasonsE. Explaining Policies and Procedures to parents: Sign-in and out Security (checking parent info with info on child"s sticker) "One parent rule" the parent that checks them in must pick them up unless otherwise specified Childcare hours Payment Plan: find out how they want to pay:1. By cash/check monthly2. By the hour3. Annually Ratio 1:10 Food and Drink Rule Parent"s Night out Staff C.P.R. certifiedF. Maintain a clean & organized desk area: keeping printer dusted and free from debrisG. Count the a.m. money and handle all money transactions: taking member payments (cash, checks, credit on their account, VIP hours, etc.) and noting them in the computer and on their cardsH. Follow policies on switching shifts, time off requests, and calling sickI. Interact professionally with children and parentsJ. Maintain a safe and fun environment Enforcing rules Redirecting inappropriate behavior using positive and calm tones and techniques Contacting parents when child cannot be calmed, is injured, excessively unruly, or sickK. Change diapers and assist children in using the bathroom facilitiesL. Follow Incident/Emergency proceduresM. Check copies and make sure there are enough made for the day of the ones used dailyN. Read the "Read-me" communication log in the appropriate area on Spike at the beginning of each shift and add notes as needed to the appropriate sectionsO. Effectively use Spike program to keep up on current announcements, suggestions etc.P. Logging problems and notifying Manager of situations they need to addressQ. Write the day and date on the current time sheetsR. Other job-related duties as assignedCompany DescriptionMountainside Fitness is the largest locally owned health club chain in Arizona. With 18 fitness centers, 90,000 active members, and 1400 employees.

Keywords: Mountainside Fitness, Scottsdale , Front Desk Attendant Ice Den, Other , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds