If you're passionate about helping a Fortune 100 company drive
their strategy forward through innovative product development and
advancing strategic partnerships to protect customers (and their
pets), then Nationwide's Strategy and Corporate Development Office
might be the place for you!
Compensation Grade: E.SD35
Base Salary of $35,000.00-$40,000.00/year depending on location
plus Sales Incentive Plan starting at $24,000.00/year with uncapped
commission structure for unlimited earning potential.
Come join the Nation! Nationwide's Pet Insurance, which markets
and sells pet health insurance, is hiring. We are seeking sales
professionals who want an unlimited commission structure with a
base salary. All our leads are incoming, driven by our marketing
efforts, referrals and by veterinarians.
As the leader in the pet health insurance industry, we are an
organization founded by veterinarians and operated by passionate
pet lovers. Here, you will work alongside the best talent, chart
your own career course, and contribute to company growth in a fun,
fast-paced team environment.
Nationwide Insurance has a great opportunity for full-time Sales
Agents to join our Inside Sales Department.
Scope of the Position:
In these full-time roles at our modern call center, you will
receive phone calls (leads) with the intent of promoting and
selling Pet Insurance, endorsements, renewals and services to
potential and existing policy holders. You will also be expected to
follow up on leads and applicants to complete their pet's policies.
You may also provide a basic level of Customer support.
Hours of Operation:
During training, you will work FULL-TIME
Training hours are usually from 9:00 am PST - 6:00 pm PST;
Monday - Friday.
Schedules will be assigned based on business needs and commence
upon completion of full-time training.
The call center is operational Monday through Friday, 5:00 am
-7:00 pm (PST) and Saturdays 7:00 am - 3:30 pm (PST). The right
candidate must be flexible to work any of these shifts. Shifts are
awarded by business need and by performance.
- Property & Casualty license preferred. Sales Agents will be
required to maintain licensure through completion of required
Continuing Education credit as a condition of employment.
- Requires 2 years of Sales experience; preferably in a call
center environment, a professional, team-player attitude, strong
Must be knowledgeable and experienced in standard sales process
of prospecting, appointment setting, needs analysis, objection
handling, presentation skills, negotiations, closing skills,
account maintenance and follow-up.
Job Description Summary
Do you have what it takes to exceed sales targets - earn money
in an uncapped commission structure - by joining the number one pet
insurance sales team? Are you a persistent sales person who can
adapt their sales conversations to various types of calls from
across the country to grow Nationwide's dominant market share in
the pet insurance industry? If this sounds like a job you could
love, we want to know more about you!
As an Inbound Sales Agent, you'll promote and sell pet
insurance, endorsements, renewals and services to potential and
existing customers. You'll also provide basic customer service,
referring more complex issues to others on the team. Our call
center is busy, so you'll be working in a fast-paced environment,
consulting with customers to offer the best coverage to protect
- Receives and makes g calls from/to prospects, qualifies new
potential policyholders and explains policies and endorsements
offered, recommends type of coverage based on analysis of
prospect's circumstances and needs.
- Handles inbound renewal calls and/or initiates outgoing calls,
following up on existing or prior policyholders, and perform
standard and recommended sales techniques and processes to retain,
upgrade, sell or consult with prospects and customers. (See Sales
- Calculates and quotes premium rates for recommended policies,
endorsements and renewals.
- Performs initial underwriting review of pet eligibility.
- Follows and abides by all insurance laws and regulations as
they pertain to the Sales Representative and VPI Pet Insurance in
the delivery of the details of the policy and processes offered by
- Collects premiums from policyholders and inputs payment
- Anticipates future needs and calls on established customers to
renew and upgrade accounts.
- Develops personal time management and organizational
- Retains responsibility for personally sold policies to retain
them and avoid cancellations within reason and in compliance with
company policies, procedures and guidelines during the term of the
- Maintains accurate and through documentation, follows up on
medical and pending applications with Underwriting, vet clinics,
and policy holders until the application is approved or declined by
either the policyholder or VPI.
Performs other duties as assigned.
Reporting Relationships: Reports to Sales Supervisor. Direct
reports not typically assigned. Indirect reports not typically
Typical Skills and Experiences:
Education: One-year certificate from college or technical
school; or three to six years related experience and/or training;
or equivalent combination of education and experience. Bachelor's
degree preferred but not necessary.
License/Certification/Designation: Property and Casualty license
required. Sales Agent will be required to maintain licensure
through completion of required Continuing Education credit as a
condition of employment.
Experience: A minimum of 18 months prior telephone or direct
sales experience preferred.
Knowledge, Abilities and Skills: Health insurance products,
services, and terminology; voluntary and payroll deduction employee
benefit plans; health and property and casualty brokerage practices
and third-partythird-party administrators; sales methods and
closing techniques; account management techniques.
Skills/Competencies: Ability to exercise initiative in
translating leads to business opportunities and accounts;
independently organize and manage work tasks to achieve effective
use of time; make persuasive presentations and communicate
effectively with brokers, third-party administrators, clients,
internal staff and management. Ability to read, analyze and
interpret general business periodicals, professional journals and
technical procedures. Ability to write reports and business
correspondence. Ability to speak in front of others; to lead; to
facilitate; and to train small to large groups including employees,
policyholders and outside groups. Ability to add, subtract,
multiply and divide in all units of measure, using whole numbers,
common fractions and decimals. Ability to solve practical problems
and deal with a variety of concrete variables in situations where
only limited standardization exists. Ability to interpret a variety
of instructions furnished in written, verbal, diagram or schedule
Staffing exceptions to the above must be approved by the hiring
manager's leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates the Nationwide
Values and Guiding Behaviors.
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Employees work in normal office and/or
normal home office environments. Employees are expected to
occasionally bend, stoop, reach, lift, and carry equipment,
collateral, and materials used at vendor fairs, open enrollments,
and trade shows, weighing up to 50 pounds. Some travel required,
with possible overnight stays.
ADA: The above statements cover what are generally believed to
be principal and essential functions of this job. Specific
circumstances may allow or require some people assigned to the job
to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this
job, a valid credit check and/or background check will be required
as part of the selection process.
Evaluation Activity: 11/2014 EMT; KMP: Update 9-2016