Director, Procure to Pay Process
Posted on: June 11, 2021
The Director, Procure to Pay Process is responsible for the
direction and results of the Accounts Payable function. Responsible
for the ongoing planning and design in order to automate and
streamline the process as well as enhance the support of Vitalant's
business objectives and compliance requirements. Director will
partner directly with Supply Chain, Accounting, Financial Planning
& Analysis, Legal, and other relevant stakeholders.
This role is accountable for transforming, implementing and
sustaining P2P processes and programs across the organization to
ensure an effective, efficient and controlled way of operating
locally, regionally and nationally, across business lines. This
position will focus on achieving enterprise-wide goals, aligned
with Finance Stakeholders and Business Partners. This leader will
be accountable to motivate, coach and develop the Accounts Payable
team member to deliver on goals and drive process improvements.
This role will partner with broader Finance teams in new program
development providing insight and guidance on process design and
DUTIES AND RESPONSIBILITIES:
Performs all assigned duties in compliance with internal SOPs and
external regulations. Brings compliance issues to the attention of
Assures quality customer service to all customers.
Hires, supervises, mentors, trains, develops, and evaluates
performance of assigned staff. Identifies and effectively resolves
Define enterprise process design, the service delivery model and
the process roadmap for the Procure to Pay process.
Own end-to-end detailed processes delivery, including how the
process should be operated with regards to people, process and
technology, looking broadly to design one enterprise standard.
Accountable for designing the processes delivered by 3rd party
providers in order to meet the agreed outcomes.
Own the process-specific service performance management; review
metrics and manage performance against agreed targets holding the
service provider accountable for delivery to the agreed
Ensure processes are clearly documented including a process design,
operating procedures, governance, templates, policies and training
Oversees the development and delivery of training and support
materials for the procure to pay process.
Ensures compliance to internal and external policies, regulations
and laws within the Procure to Pay process.
Update Policies & Procedures to reflect any process and ensure
delivery is conducted aligned with Vitalant's procedures.
Accountable for identifying and delivering continuous improvement
opportunities that transform and streamline the end-to-end Procure
to Pay processes and drive efficiencies and/or higher performance
Develop process expertise in the organization; promote the
identification of process opportunities or improvement
possibilities and generate innovation within the service lines.
Work to understand the root cause of service issues in order to
resolve process related escalations and identify continuous
improvement and transformation opportunities from a delivery /
Identify process technology requirements and drive a simplified yet
effective Technology landscape with the support of IT.
Draw on the external industry practice and latest third party /
supplier thinking; compare Vitalant performance with external
industry benchmarks to understand where opportunities exist.
Monitor and track effects of continuous improvement initiatives to
ensure benefits are being realized.
Partner with Supply Chain/Strategic Sourcing and other Leaders to
understand requirements and priorities impacting the Procure to pay
Develop Voice of the Customer Surveys and distribute as needed to
Act as the Champion for major investments and improvement
initiatives in the process, communicating changes with relevant
Manage / coordinate strategic projects, both independently and in
partnership with the other functions, working with, and
occasionally directing the efforts of vendors and consultants; at
least initially, projects likely will focus on the exploration of
existing or emerging technologies that both enhance Vitalant's
ongoing reviews and promote operational efficiencies.
Interfaces with internal customers to read out on services
provided, understand concerns and identify opportunities to improve
Performs all other duties, at the discretion of management, as
Bachelor's degree required.
Eight years of Procure to Pay experience required.
Five years of leadership required.
Experience managing national processes and teams in a shared
service environment preferred.
Experience with project management and system redesign
Must possess the skills and abilities to successfully perform all
assigned duties and responsibilities.
Proven ability to motivate and develop team members.
Must be able to maintain confidentiality.
Demonstrated ability to work in a team environment that requires
quick turnaround and quality output.
Ability to see broadly and understand strategic changes and
effectively translate that into necessary process or technology
changes needed to support the needs of the business.
Highly effective communication, relationship building, presentation
and interpersonal skills.
Strong leadership, customer service and organizational skills.
Self-directed, self-motivated leader.
Ability to prioritize and manage multiple tasks and
Expert computer knowledge including P2P systems as well as Excel,
PowerPoint, SharePoint, and Oracle.
EEO including disability and veterans
Keywords: Vitalant, Scottsdale , Director, Procure to Pay Process, Other , Scottsdale, Arizona
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