At Iron Mountain we protect what our customers value most, from
the everyday to the extraordinary, while helping them bridge the
physical and digital world. Our people have the opportunity to
bring their creativity to a workplace that thrives on change. Here,
you will be part of a team that doesn't just embrace what's
exceptional. It creates exceptional.
The Officer, Safety & Security has the task of monitoring and
safeguarding the human assets, intellectual property, integrity,
reputation and physical assets to ensure continuity of operations.
The Officer, Safety & Security may be one of the first Iron
Mountain employees that many customers and visitors will encounter.
The demeanor, appearance and professional attitude that the
Officer, Safety & Security displays with customers, clients or
visitors will significantly impact their initial impression of Iron
Mountain. Strict adherence to the security and safety policies by
these Officers will help establish and maintain a safe and secure
working environment for customers and will reinforce Iron
Mountain's commitment to both security and total customer
Control and monitor daily entry and exit of individuals and
vehicles into and out of the facility addressing both safety and
security concerns. Prevent unauthorized individuals and/or vehicles
from entering the facility.
Monitor security and fire alarm system as well as designated
CCTV covered assets and respond to alarms and/or potential security
breaches in accordance with established procedures.
Conduct routine visual inspection of key assets and locations
within the facility through scheduled roving foot and vehicle
patrols, both inside and on the outside perimeter of the facility,
throughout the year and in all weather conditions. Position
requires the need to provide specific direction to others with
regard to compliance with rules and regulations of the facility,
particularly with regard to the entry and exit procedures. The
position also requires the ability to take charge and provide clear
direction to all visitors and clients employees in the event of a
safety or security related situation (i.e. fire or emergency
Assist customers, tenants and visitors as needed with safety and
security issues and concerns, as well as with directions and
general guidance regarding facility.
Appropriately document any significant security and safety
incidents and complete reports in accordance with established
policy and procedures.
Perform badging access for all customers, visitors, vendors,
contractors, in accordance with visitor entry request
- The ability to quickly and effectively assess and de-escalate
situations which may present a threat to the safety or security of
anyone within the facility is paramount.
Functional Knowledge, Skills, and Competencies:
Officer, Safety & Security will have daily interactions with all
individuals who enter the facility, including customers, employees,
visitors and clients. The Officer, Safety & Security must maintain
a professional demeanor and interact with these individuals in a
courteous and professional manner, providing clear instructions and
alleviating any confusion regarding policies and procedures. The
responsibilities of the Officer, Safety & Security position
inherently requires daily face-to-face dialogue with a wide variety
of individuals and personalities ranging from entry-level customers
and employees to corporate executives and occasionally high-level
Quick situational assessments and decision making is necessary
to maintain the safety and security of the facility.
Able to learn and understand basic computer networking and
database concepts, maintain knowledge of physical access control
systems, CCTV, and other related systems and equipment, and
understand life safety issues.
Must have excellent interpersonal, administrative, and
Able to work effectively in a fast pace and changing
Ability to learn and collaborate with Operations, IT, Real
Estate, Procurement, HR, and Legal.
Familiarity with Data Center environment preferred.
Candidates should have the skills and knowledge to assist in
direct customer facing activities.
- Able to read, comprehend, and follow documentation written in
Leadership: Ability to build and maintain effective working
relationships in a matrix environment through effective
Problem Solving: Ability to effectively prioritize task and use
risked based analysis to advance innovative solutions to resolve
issues in aligned business goals.
Customer Service: Customer relationships and quality of service
delivery are key to the success of the business.
C ollaboration: Comfortable working both independently and as
part of a team.
Area of Impact: This role provides vital security and safety
support to IM employees, customers and visitors working at the
Interpersonal Skills: Candidate should possess strong
interpersonal skills and the ability to work with a variety of
entities at all levels and across all functions of the
organization. Problem solving ability and exceptional communication
skills, both written and oral are essential.
Job / Physical Requirements/Qualifications:
A.) Physical Requirements: Walking, standing, sitting, lifting
20 lbs, bending. Ability to handle rotating shift work. The Officer
position requires an average to above average level of physical
fitness. The Officer must have the physical and mental capability
to become involved in a physical altercation if necessary to
prevent an assault, disrupt a fight, handle a disruptive or
combative employee or prevent an unauthorized entry. Vehicle and
foot patrols required. The position requires a great deal of time
standing and moving from position to position, inside and outside
of the physical building in a variety of weather conditions.
B.) Travel Requirements: Total Travel Time: 0%
C.) Utilization of Time and Equipment: (Allocate the % of a
total day. Total does not have to equal 100%)
50% Laptop / desktop computer, telephone, radio
10% Lifting, moving, pushing and pulling equipment, tables,
cases, metal containers, or boxes in excess of: 20 lbs.
20% What are the physical aspects of the job? Lifting delivery
boxes/packages, walking for lengths of time, standing for lengths
of time on flat or uneven ground, sitting for lengths of time for
computer work, answering all telephone calls, assisting with
client(s), visitor(s), customer(s), contractor(s) issues.
D.) Licenses & Certifications Required:
Disclaimer: This job description is not meant to be an
all-inclusive statement of every duty and responsibility of the
jobholder.Certain features of this job are described in the above
headings, but are not necessarily limited to the above written
statements.They may be subject to review.All positions within Iron
Mountain may include other duties as assigned.
Category: Security Group
Iron Mountain is committed to a policy of equal employment
opportunity. We recruit and hire applicants without regard to race,
color, religion, sex (including pregnancy), national origin,
disability, age, sexual orientation, veteran status, genetic
information, gender identity, gender expression, or any other
factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and
the supplement, as well as the Pay Transparency Policy Statement,