Since its launch in 1993 with a collection of six essential
handbags, Kate Spade New York has always stood for optimistic
femininity. Today, the brand is a global life and style house with
handbags, ready-to-wear, jewelry, footwear, gifts, home dcor and
more. Polished ease, thoughtful details and a modern, sophisticated
use of color-Kate Spade New York's founding principles define a
unique style synonymous with joy. Under the vision of creative
director Nicola Glass, the brand continues to celebrate confident
women with a youthful spirit.
Kate Spade New York is part of the Tapestry portfolio - a global
house of brands powered by optimism, innovation, and
Essential Duties & Responsibilities:
Client & Service Expert:
Partner with Store Manager to develop business driving
initiatives that build a repeat business or attract a new customer
to the store.
Communicate and achieve store productivity targets including
sales per hour, adt, upt, and capture rate.
Ensure all associates complete the sales training program and
develops strong product knowledge across all categories.
Model and supervise the selling environment, provide consistent
coaching on sales training process in order to ensure the highest
level of customer service and sales.
Achievement of personal sales goals.
Educate team on sales plans, personal sales goals, store stats
and drives team to achieve them.
Ensure the highest level of service is provided to all customers
through extensive product knowledge and the completion of product
Foster a team environment by creating a fun, competitive,
Building Brand Equity:
Understand and communicate the kate spade new york brand
aesthetic, brand philosophy and lifestyle to the sales team and
Ensure brand and operating standards are met to support brand
Ensure store presentation standards are achieved and
Perform and supervise store opening and closing procedures
including counting register funds, completing bank deposits,
opening and closing registers and securing facility.
Accurately processes all POS transactions and inventory
functions such as transfers, receiving, fedex shipments, repairs
and damages to maintain the integrity of the inventory.
Adherence to Kate Spade loss prevention policies and operational
Education & Experience Required:
Minimum 2-3 years' experience in luxury goods or a comparable
Our Competencies for All Employees
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.
- Perseverance: Pursues everything with energy, drive, and a need
to finish; seldom gives up before finishing, especially in the face
of resistance or setbacks.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Building Effective Teams: Blends people into teams when needed;
creates strong morale and spirit in their team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
- Managerial Courage: Doesn't hold back anything that needs to be
said; provides current, direct, complete, and "actionable" positive
and corrective feedback to others; lets people know where they
stand; faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
Kate Spade is an equal opportunity and affirmative action
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under the consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Visit Kate Spade at
Req ID: 86690