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Collections - Collections Account Analyst

Company: GlobalTranz
Location: Scottsdale
Posted on: June 12, 2021

Job Description:

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers.

SUMMARY/OBJECTIVE

The Collection Account Analyst I is responsible for monitoring customer accounts and actively working with outside agents to resolve customer issues.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Daily duties include all aspects of collections including reconciliation on payments and account status while monitoring customer accounts
  • Work with outside agents to resolve customer issues
  • Actively work with internal and external clients regarding customer issues
  • Daily calls to customers regarding delinquent invoices
  • Maintain a positive relationship with sales agents and customer by utilizing good communication and collaboration
  • Escalate key issues to Manager of Collections as needed

SUPERVISORY RESPONSIBLITIES

This position has no supervisory responsibilities.

REQUIRED EDUCATION AND EXPERIENCE

  • Minimum education high school diploma
  • 1-2 years customer service work experience

ADDITIONAL QUALIFICATIONS

  • Customer service/relationship management
  • Excellent written/verbal communication
  • Proficiency in the Microsoft Excel and Word
  • Knowledge of MS Office programs a plus
  • Organized and detail oriented
  • Problem solving skills
  • Freight experience a plus

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

TRAVEL

Travel for this position is minimal.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please be aware all correspondence, interview requests, offers, etc. will only come from members of the talent acquisition team with GlobalTranz domains ending in @globaltranz.com.

GlobalTranz is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other details

  • Pay Type Hourly

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  • Scottsdale, AZ, USA

Keywords: GlobalTranz, Scottsdale , Collections - Collections Account Analyst, Other , Scottsdale, Arizona

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