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Implementation Specialist

Company: LifeStance Health
Location: Scottsdale
Posted on: July 16, 2021

Job Description:

At LifeStance Health, we strive to help individuals, families, and communities with their behavioral health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health. 

Thank you for taking the time to explore a career with us. As the fastest growing behavioral health practice group in the country, now is the perfect time to join our corporate team!

LIFESTANCE OVERVIEW

LifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.

Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:

Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.

Learn more at www.lifestance.com.

ROLE OVERVIEW

We are looking for an ambitious Implementation Specialist who is passionate about playing a critical role in a company poised to innovate the healthcare services sector and reach stratospheric levels of growth and success.  You should be customer centric, enjoy challenges, possess a proactive, entrepreneurial approach to getting things done in a less structured but highly collegial environment and be able to manage multiple priorities and deadlines.  The Implementation Coordinator will assist in guiding new groups through our software implementation process and to kick start their adoption of LifeStance’s Practice Management and EHR software.  We are looking for someone with an outgoing personality, a sense of humor, and a go-getter attitude.  With success in the position, you will have the opportunity to grow your duties and responsibilities commensurate with the growth of the company.  

RESPONSIBILITIES

         Lead weekly calls to outline expectations for the software setup process
         Work with cross functional teams, including operations and clinicians to communicate product functionality options and collect configuration information
         Communicate project goals and milestones
         Apply technical knowledge and analytical skills to proactively identify solutions and solve problems
         Support customers through “go live” to troubleshoot issues and escalate issues as needed
         Coordinate with internal team to create training schedule and ensure goals are met
         Prepare clients for data mapping and data migration
         Complete tasks associated with new implementations including but not limited to documenting workflows, entering data, creating user logins, and associated permissions and system configuration
         Provide ongoing feedback to the Implementation Manager on ways to improve client onboarding success

SKILLS & EXPERIENCE
 
·         Bachelor’s degree preferred
·         1+ year of experience providing customer support or training on a software product, preferably within a clinical environment
·         Experience in the healthcare industry strongly preferred
·         Proficiency using MS Office suite required
·         Prior experience using AdvancedMD
·         Exceptional project management skills that allow you to work under strict deadlines and quickly prioritize tasks
·         Must be comfortable communicating with end users on system capabilities
·         Able to work with all levels of management and clinical staff, including doctors, in an effective, proactive manner
·         Excellent communication skills and ability to foster strong relationships
·         Impeccable attention to detail, particularly with written communications
·         Ability to work as a member of both formal and informal teams, pitching in on whatever needs to be done to accomplish the team’s larger mission
·         A willingness to go the extra mile to kick start our client’s success
·         Qualified candidates must be legally authorized to be employed in the United States
·         LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
·         Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
About LifeStance Health 
LifeStance is a national provider of behavioral healthcare services focused on evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in an outpatient care setting, both in-person at its 400+ clinics nationwide and through its digital health telemedicine offering. At LifeStance, patient care is paramount – the driving force in everything we do. LifeStance is committed to state-of-the-art clinical excellence, to partnership and collaboration with other treating health care providers to ensure continuity of care, to utilization of data to individually tailor services for continual improvement in outcomes, and to empowering patients to make informed choices and help them achieve their goals. This is offered in a compassionate and safe environment that provides education, support, and best practices in integrated care. 

LifeStance employs 4,000+ psychiatrists, psychologists, nurse practitioners, and licensed therapists to provide comprehensive mental health treatment services for patients of all ages. Every LifeStance team member is dedicated to providing the utmost in compassionate care and treatment to serve the specific needs and concerns of each individual patient. To learn more, please visit www.LifeStance.com. 

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.

Keywords: LifeStance Health, Scottsdale , Implementation Specialist, Other , Scottsdale, Arizona

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