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Process Management Analyst

Company: Nationwide Mutual Insurance Company
Location: Scottsdale
Posted on: September 16, 2021

Job Description:

Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures under moderate guidance.

· Performs the day-to-day operations of business and systems processes, including the administration of process-related tools with guidance, as needed. May coordinate customer requests, key process events and process results through all phases of the process life cycle.

· Enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements. Assists in business and systems process redesigns.

· Assists with the evaluation of business and systems processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.

· May assist with development of recommendations on possible process, tool and control enhancements to increase the quality and optimization of business services and resources.

· Coordinates with customers and project teams to assist in the development of project plans to deliver process design efforts in support of business objectives.

· Participates, when needed, on project teams involved with the development, implementation, administration and operation of new business and system processes and coordination of process results. May coordinate and participate in post-implementation and conformance reviews for processes.

· Implements, maintains and administers basic process design, operational and measurement tools and methods, under moderate guidance, to design, operate, monitor and improve business and/or system processes.

· Owns the generation, execution and publication of business and system process reports including management information, operational reports and key performance metrics

1 year or more of experience in business process design or operations.

Strong experience working with SQL and Excel

Extensive background in reporting tools such as Tableau or other similar tools

Proven ability to analyze or operate routine processes and systems.

Strong interpersonal skills to prepare and communicate process plans, procedures and expected outcomes, as well as to work successfully with peers and team members.

Keywords: Nationwide Mutual Insurance Company, Scottsdale , Process Management Analyst, Other , Scottsdale, Arizona

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