Billing Customer Services Representative
Company: Sonora Quest
Posted on: October 7, 2021
Primary City/State: Phoenix, Arizona Department Name: Billing
Customer Service Work Shift: Day Job Category: Revenue Cycle Apply
today and join one of the Most Admired Companies in Arizona! We are
looking for Customer Service Representatives who LOVE to help
people over the phone. Are you tired of working in call centers
where you have to either collect money or sell something? Our
Customer Service call center is different. We don't sell or collect
anything-we help patients with account reconciliation or bill
questions. How is that for a change? Imagine being able to provide
meaningful solutions to customers. You don't have to imagine: apply
today and join our team! WE OFFER: - Starting pay of $17.35 per
hour (or more DOE).
- Excellent benefits: medical, dental, vision plans.
- Generous Paid Time Off.
- Paid Training.
- We don't work weekends! - Telecommuting (upon completion of
training, additional trainings and meetings will be onsite at our
headquarters in Phoenix) Bilingual in Spanish highly preferred.
POSITION SUMMARY Provides Customer Service functions dealing
directly with patient inquiries and complaints as well as issues as
reported via phone or customer service calls and correspondence.
Oversees collection of timely documentation from network providers
and patients to ensure adherence to quality standards and timely
filing requirements CORE FUNCTIONS 1. Receives incoming phone calls
from patients and providers in reference to payment issues,
perceived inappropriate patient service and updates on insurance
data. 2. Responsible for determining nature of call and documenting
via claim system an appropriate associated reason code. 3.
Effectively research, resolve and respond to billing issues
accurately and expeditiously. 4. Supplies support function to
Reimbursement area in posting zero payment Explanation of Payments
from Insurance companies. 5. Monitor patient accounts providing
account reconciliation to facilitate prompt payment and prevent
inappropriate transfers to the outside collection agency. 6.
Responsible for cross-functional assistance with EOB Adjustments,
Bad Debt Recovery Trailer Entry and Cash Payment mailing. MINIMUM
QUALIFICATIONS - Requires a high school diploma or GED; with a
minimum of two years of customer service experience.
- One year of previous medical billing experience is preferred.
- Requires excellent verbal and organizational skills, the ability
to interface with difficult customers and work with minimum direct
supervision to meet required goals. PREFERRED QUALIFICATIONS -
Additional related education and/or experience.
Keywords: Sonora Quest, Scottsdale , Billing Customer Services Representative, Other , Scottsdale, Arizona
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