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Sales & Service Tech

Company: Frontier Communication
Location: HEBER
Posted on: October 11, 2021

Job Description:

TITLE: Sales & Service Technician
LOCATION: Heber, AZ, 1819 Black Canyon Rd
UNION: CWA 7019 302
INTERNAL POSTING DATES: 9/13/2021 - 9/20/2021

The Sales and Services Technician duties include, but are not limited to the following:

*  Perform installation and repair of telephone, HSI, Centrex and special circuits to company standards.

*  Perform basic copper splicing and basic copper cable maintenance.  Working knowledge of cable and cable terminals.  Knowledge of fiber splicing and maintenance a plus.

*  Install and maintain central office and cross connect jumpers to provide residential/business services, including ADSL.

*  Install and maintain inside wire for residential/business service.

*  Utilizes appropriate test equipment to test for and locate cable pair trouble, broadband trouble and perform diagnostic analysis. 

*  Perform cable locating as needed.

*  Work from cable schematics, drawings and Plant In Place Records.

*  Interact with other departments to coordinate and complete job assignments and attain Company service objectives.

*  Actively support sales objectives and participate in the 'Take the Lead' program or similar sales incentive plans.

*  Maintain a professional image.


Installs, maintains and/or repairs various types of central office equipment and associated apparatus; may also install or repair facilities outside the central office/pair gain units up to and including the customer provided equipment and frames; performs other related duties.

Duties include, but are not limited to, the following:

  • Installs, maintains and repairs a variety of communications equipment, networks and systems such as digital and analog carrier and switching systems, microwave and associated equipment, trunking equipment, fiber optics systems, remote and pair gain units, voice and data equipment and services, and other related central office apparatus and cross connect frames.
  • While performing the voice and data functions may be required to install or identify and repair facilities outside the central office/pair gain units up to and including the Customer Provided Equipment (CPE) and frames.
  • Recognizes and pursues potential revenue producing opportunities.
    • Interdepartmental – Frequent
    • Intradepartmental – Frequent
    • Customer – Moderate
    • Vendor – Seldom
  • DRIVING: Moderate
  • TRAVEL RELATED: Moderate - Normally Within Headquarters
    • Various voltage and Current Measurement devices
    • Various Carrier and Fiber Multiplexer Transmission Test Equipment
    • Oscillator and Frequency Detection Test Equipment
    • Oscilloscope
    • Personal Computer
    • Laptop Computer
    • Small Hand Tools
    • Protocol analyzers
    • May be required to perform additional duties and tasks as required by the Company.


  • Tests– Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
  • Training in AC/DC, Basic Electronics and Digital Logic. An electronics technical degree or equivalent experience is required. Previous experience in a digital SPC office is desired.


  • This job requires climbing of ladders up to 15 feet.
  • Lifting up to 25 pounds frequently and 50 pounds infrequently; pushing, pulling, reaching, stooping, crawling; good color vision; and manual dexterity.

 Additional Requirements:

  • Valid driver's license
  • Successful completion of pole climbing and able to meet company weight requirement of 275 pounds.
  • Able to work overtime, weekends and holidays
  • Efficient with use of smart phones and tablets.
  • Travel out of town for up to 2 weeks at a time
  • Exceptional Customer Service skills


Keywords: Frontier Communication, Scottsdale , Sales & Service Tech, Other , HEBER, Arizona

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