Sales & Service Technician
LOCATION: Heber, AZ, 1819 Black Canyon Rd
UNION: CWA 7019 302
INTERNAL POSTING DATES: 9/13/2021 - 9/20/2021
The Sales and Services Technician duties include, but are not
limited to the following:
Perform installation and repair of telephone, HSI, Centrex and
special circuits to company standards.
Perform basic copper splicing and basic copper cable
maintenance. Working knowledge of cable and cable
terminals. Knowledge of fiber splicing and maintenance a
Install and maintain central office and cross connect jumpers to
provide residential/business services, including ADSL.
Install and maintain inside wire for residential/business
Utilizes appropriate test equipment to test for and locate cable
pair trouble, broadband trouble and perform diagnostic
Perform cable locating as needed.
Work from cable schematics, drawings and Plant In Place
Interact with other departments to coordinate and complete job
assignments and attain Company service objectives.
Actively support sales objectives and participate in the 'Take the
Lead' program or similar sales incentive plans.
Maintain a professional image.
MAJOR RESPONSIBILITIES FOR WHICH THIS POSITION IS
maintains and/or repairs various types of central office equipment
and associated apparatus; may also install or repair facilities
outside the central office/pair gain units up to and including the
customer provided equipment and frames; performs other related
include, but are not limited to, the following:
maintains and repairs a variety of communications equipment,
networks and systems such as digital and analog carrier and
switching systems, microwave and associated equipment, trunking
equipment, fiber optics systems, remote and pair gain units, voice
and data equipment and services, and other related central office
apparatus and cross connect frames.
performing the voice and data functions may be required to install
or identify and repair facilities outside the central office/pair
gain units up to and including the Customer Provided Equipment
(CPE) and frames.
and pursues potential revenue producing opportunities.
RELATED: Moderate - Normally Within Headquarters
AND EQUIPMENT USED:
voltage and Current Measurement devices
Carrier and Fiber Multiplexer Transmission Test
and Frequency Detection Test Equipment
- May be
required to perform additional duties and tasks as required by the
Results obtained in standard tests for this position must meet
minimum requirements established by the Company, in accordance with
in AC/DC, Basic Electronics and Digital Logic. An electronics
technical degree or equivalent experience is required. Previous
experience in a digital SPC office is desired.
job requires climbing of ladders up to 15 feet.
up to 25 pounds frequently and 50 pounds infrequently; pushing,
pulling, reaching, stooping, crawling; good color vision; and
completion of pole climbing and able to meet company weight
requirement of 275 pounds.
- Able to
work overtime, weekends and holidays
with use of smart phones and tablets.
out of town for up to 2 weeks at a time
Customer Service skills