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Salesforce Lead Administrator

Company: Axon
Location: Scottsdale
Posted on: November 19, 2021

Job Description:

Our mission is to protect life. We're out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We'll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete. It's a big mission, but it's one we'll pursue relentlessly every single day. Your Impact Axon is growing exponentially, and our CRM is a critical tool which enables our teams to coordinate and conduct business. As Salesforce Lead Administrator, you sustain and support the system used by 800+ internal and externally facing users, ensuring they have access to the digital tools they need to perform their duties, and tracking/communicating the progress of active projects back to our stakeholders. Your Day to Day * Oversee a team of Salesforce Administrators responsible for Tier 1 support, ensuring adherence to response and resolution SLA's, and escalating issues to dev team where necessary. * Manage cadence & execution of recurring operational activities such as onboarding of new users, product catalog maintenance, reports & dashboards, sales territory management, etc * Manage the flow of incoming application support requests, ensuring critical issues are appropriately routed, escalated & resolved. * Document status updates & communicating escalations or interruptions back to stakeholders. * Ensure adherence to internal compliance standards, facilitation of user access reviews, security documentation, change management processes, etc * Document need-gaps as they arise, working with product owner & technical resources to articulate those needs and timelines in our project management system. * Act as a point of escalation, finding the shortest path to success for our internal users while ensuring adherence to change management requirements. * Identifying and remove obstacles and impediments to ensure team objectives are met. * Clearly communicate project status to product owner & stakeholders, effectively manage expectations throughout the process. Qualifications * Preferred: Bachelor's Degree * Minimum of three (3) years of experience as a manager of application support teams or serving in a project management type role to include technology management or product-forward role (product manager, engineering manager, program manager). * Experience with Salesforce Administration, Jira, Rally or similar agile execution and reporting tools is highly desirable * Ability to work with and support cross-functional development teams * Strong interpersonal skills with the proven ability to effectively engage and influence at all levels, and ability to effectively handle crucial conversations and manage conflict resolution * Ability to operate in a fast-paced environment with short delivery times * Excellent presentation and communications skills, both written and verbal Compensation and Benefits * Competitive salary, 401K with employer match, and equity * Discretionary paid time off * A supportive parental leave policy * An award-winning office/working environment * Ride along with real police officers in real life situations, see them use technology, get inspired * And more... #LI-REMOTE NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may require legal eligibility to work in a firearms environment. Pursuant to Axon policy, you are required to be vaccinated as a condition of employment, unless you have an approved accommodation for religious or medical reasons. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, creed, color, sex (including gender identity, gender expression, sexual orientation, pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), breastfeeding (or medical conditions relating to breast feeding), age, marital status, national origin or ancestry, genetic information, disability (including medical condition), veteran status, citizenship status, or any other characteristic protected by applicable local, state, or federal law. Reasonable accommodations may be made to enable qualified individuals with disabilities and/or religious reasons to perform the essential functions of this position. Additionally, if you need a reasonable accommodation because of a disability or religious reason for any part of the employment process, please send an email to Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Keywords: Axon, Scottsdale , Salesforce Lead Administrator, Other , Scottsdale, Arizona

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