Customer Care Coordinator

Company: Cachet Homes
Location: Scottsdale
Posted on: November 22, 2021

Job Description:

Cachet Homes is currently looking for a Customer Care Coordinator. Responsibilities include:

• Provide direct support to Customer Care Manager
• Receive, review, log and track all incoming customer care requests
• Respond to all homeowners to acknowledge receipt of customer care requests
• Evaluate requests to determine if covered by warranty
• Communicate effectively with homeowners if request determined not warrantable
• Request clarification and/or photos of customer care requests, as needed
• Coordinate and schedule all customer care appointments with homeowners, trades and/or Customer Care Manager, or field personnel as applicable
• Issue work orders for trades and field staff
• Follow up with homeowners and trades on upcoming scheduled appointments
• Follow up with homeowners and trades on completed appointments to confirm completion
• Generate weekly aging reports on outstanding customer care requests
• Generate monthly Customer Care reports
• Create and email out all homeowner 1-month and 11-month letters
• Maintain Customer Care files through warranty period
• Communicate courteously and effectively with all homeowners and trades
• Represent Cachet Homes in a professional, responsible manner
• Special projects and additional assignments as requiredNecessary Skills and Strengths
  • Capable of communicating with trade contractors and homeowners to coordinate activities
  • Excellent written and oral communication skills
  • Capable of interacting effectively with diverse personality types in a professional, tactful manner
  • Computer skills necessary to create reports, access documents, use Microsoft Office programs
  • Highly organized, detailed and able to prioritize a multitude of tasks
  • Capable of maintaining calm and composure when dealing with difficult situations
  • Confident, assertive, ethical, and ambitious
  • 1 year relevant experience preferredWho is Cachet Homes?
    • A privately-held homebuilding company founded in 1990
    • A recognized leader in quality residential development, both attached and detached
    • Active throughout the Phoenix metropolitan area
    • Majority of our employees have been with the company ten years or longer
    • To learn more about Cachet Homes, please visit our website at www.cachethomes.netJob Type: Full-timeBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Health insurance
      • Paid time off
      • Vision insuranceSchedule:
        • 8 hour shiftWork Location: One location

Keywords: Cachet Homes, Scottsdale , Customer Care Coordinator, Other , Scottsdale, Arizona