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Customer Care Coordinator

Company: Cachet Homes
Location: Scottsdale
Posted on: November 22, 2021

Job Description:

Cachet Homes is currently looking for a Customer Care Coordinator. Responsibilities include:

  • Provide direct support to Customer Care Manager
  • Receive, review, log and track all incoming customer care requests
  • Respond to all homeowners to acknowledge receipt of customer care requests
  • Evaluate requests to determine if covered by warranty
  • Communicate effectively with homeowners if request determined not warrantable
  • Request clarification and/or photos of customer care requests, as needed
  • Coordinate and schedule all customer care appointments with homeowners, trades and/or Customer Care Manager, or field personnel as applicable
  • Issue work orders for trades and field staff
  • Follow up with homeowners and trades on upcoming scheduled appointments
  • Follow up with homeowners and trades on completed appointments to confirm completion
  • Generate weekly aging reports on outstanding customer care requests
  • Generate monthly Customer Care reports
  • Create and email out all homeowner 1-month and 11-month letters
  • Maintain Customer Care files through warranty period
  • Communicate courteously and effectively with all homeowners and trades
  • Represent Cachet Homes in a professional, responsible manner
  • Special projects and additional assignments as requiredNecessary Skills and Strengths
    • Capable of communicating with trade contractors and homeowners to coordinate activities
    • Excellent written and oral communication skills
    • Capable of interacting effectively with diverse personality types in a professional, tactful manner
    • Computer skills necessary to create reports, access documents, use Microsoft Office programs
    • Highly organized, detailed and able to prioritize a multitude of tasks
    • Capable of maintaining calm and composure when dealing with difficult situations
    • Confident, assertive, ethical, and ambitious
    • 1 year relevant experience preferredWho is Cachet Homes?
      • A privately-held homebuilding company founded in 1990
      • A recognized leader in quality residential development, both attached and detached
      • Active throughout the Phoenix metropolitan area
      • Majority of our employees have been with the company ten years or longer
      • To learn more about Cachet Homes, please visit our website at www.cachethomes.netJob Type: Full-timeBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Health insurance
        • Paid time off
        • Vision insuranceSchedule:
          • 8 hour shiftWork Location: One location

Keywords: Cachet Homes, Scottsdale , Customer Care Coordinator, Other , Scottsdale, Arizona

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