Remote Customer Service & Sales Rep
Company: ERP Operating Limited Partnership
Posted on: January 13, 2022
Our Customer Service and Sales Representatives (CSSRs) are the
heart of our Call Center, bringing people and apartment homes
together. They are leaders in the art of connecting people to the
right apartment homes, employing strengths in adaptability,
creativity, and maintaining a breadth of portfolio knowledge to
seamlessly bridge the gap between customers and communities all
over the country. They are multitalented, personable individuals
with a passion for building relationships. CSSRs are experts in
developing rapport and inspiring trust over the phone, encouraging
customers to make our communities their homes.
As a Customer Service and Sales Representative, you will receive
inbound calls from apartment seekers all over the country, seeking
to engage the callers in conversation while quickly building
rapport and excitement through a high level of customer service.
You will conduct customer needs assessments with your callers
through active listening, answering questions regarding pricing,
availability, location, amenities and the benefits of the
communities. By helping prospective residents identify a community
that meets their needs, you will be contributing to Equity
Residentials goal to ensure that each community achieves qualified
traffic, maximizes its leasing potential, and achieves customer
satisfaction and loyalty.
WHO YOU ARE
A Strong Communicator.Your writing and speaking skills are clear
and effective, helping you connect well with others.
A Team Player.You are united with teammates in delivering the best
experience to current and prospective residents.
Organized.You are flexible and able to juggle appointments and
personal interactions with teammates and residents smoothly.
Creative.You are an idea person and like coming up with smart
solutions to new challenges.
Caring.You put yourself in others shoes and strive for positive
Motivated.You invest extra energy to reach your goals.
Solution-Oriented.You follow through on commitments, letting
customers know that they matter.
WHAT YOULL DO
Deliver uncompromising customer servicethat builds and maintains
customer excitement, loyalty and promotes brand recognition and
Provide information to prospective residentsabout communities that
suit their needs, inviting clients to tour communities or process
their applications directly over the phone. Develop and maintain
constructive and cooperative working relationshipswith on-site
property management teams. Accurately and efficiently documentand
track all calls, completing necessary related paperwork, reports,
and files. Maintain an accurate and in-depth knowledgeof all
aspects of the communities, particularly in areas such as pricing
and specials information, pet and other property policies,
amenities at the property, schools and other local conveniences,
etc. Support the overall marketing effortsand offer input and
suggestions in regards to promotions, advertisements, etc.
Prior sales and service experience in customer service and/or sales
(call center, leasing, retail, banking, or other related
Demonstrated proficiency in working with computers including Excel,
Word, PowerPoint, Google, calendar management, software/database,
and social media
Excellent communication, interpersonal, and organizational
High school diploma or equivalent
Available to work any shift, Sunday-Saturday, 7a.m. - 6 p.m. MT
This position is remote (work from home) in the following
locations- Arizona, California, Colorado, Florida, Georgia,
Illinois, Massachusetts, New Jersey, New York, Texas, Washington,
Please clickhereto learn more aboutEquity Residentials Covid-19
Vaccination Requirements (Haga clicaqupara obtener msinformacin
sobre los requisitos de vacunacin Covid-19 de Equity
Call Center and/or leasing experience
College degree or coursework Job Type: Full-time
Salary: $14.50-$18.00 per hour, plus annual bonus potential of 3.5%
Keywords: ERP Operating Limited Partnership, Scottsdale , Remote Customer Service & Sales Rep, Other , Scottsdale, Arizona
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