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Patient Account Specialist

Location: Scottsdale
Posted on: January 15, 2022

Job Description:

Job DetailsLevelExperiencedJob LocationRCM/CCS - SCOTTSDALE, AZRemote TypeN/APosition TypeUndisclosedEducation LevelNot SpecifiedSalary RangeUndisclosedTravel PercentageUndisclosedJob ShiftFull TimeJob CategoryAdmin - ClericalDescriptionCome to Spooner! Phoenix is one of the fastest growing cities in the nation and it is also one of the most active outdoor communities. With nearly 365 days of sunshine and a city that offers something for everyone, Phoenix brings the outdoors to life! This desert community offers world-class trails, easy access to alternate climates, year-round outdoor activity, the energy and opportunities of a big city, as well as professional sports teams, culture, concerts, and more! At Spooner, we are most proud of our culture of excellence that is founded on our core values. Our team environment is one that fosters continuous learning and a lot of fun, as we work to help our patients and clients move better and feel better. Employees enjoy formal onboarding, mentorship, leadership training, and great benefits. In addition, Spooner has been helping our communities achieve health through movement for over 30 years, and we continue to grow in size and expertise every year. With company growth comes opportunities for employee job advancement and career development. If you are looking to join a company where you can build a career, Spooner could be the place for you. The Right FitOur Patient Account Specialists are core members of the team and are integral in ensuring an exceptional end to end patient experience. This includes interpreting, analyzing, explaining, and balancing patient accounts to the patient and facilitating their bill pay experience or any other need they may have.Essential Job DutiesProcesses patient statements (outbound) according to the appropriate schedule, including final notices. Answer inbound calls from patients in order of when they are received, managing the patient statement line, and corresponding voicemails. Create and maintain necessary reports that facilitate the workflow and report results.Route calls to Full Cycle Billers, Schedulers, and Verifiers as needed to assist the patient in fulfilling their needs.Review, analyze, interpret, explain, communicate, balance, and correct patient accounts to identify and resolve billing and processing problems in a timely manner. Review patient statements for accuracy and completeness and obtain any missing information.Review insurance correspondences, such Explanation of Benefits (EOB) and research appropriate claims steps, as needed.Process patient payments, and post payments to the patient accounts.Successfully schedule patients with the goal of exceeding their expectations-timely, conveniently, and with the right provider or specialist, as needed.Provide a communication hub to and from the company, patients, internal team members, referring providers, clearing house, and payers in regards to benefit eligibility, payments, and denials (including authorization guidelines) regarding patient needs or account discrepancies.Navigates practice management technology (all systems) with proficiency, and maintains addresses in clearinghouse and other third-party applications.Processes returned mail.Review and work with RCM team to analyze claim denials in order to perform the appropriate resolution, rebilling, and/or appeals steps, as needed.Resolve tasks assigned. Contribute to team projects as needed.Communicate with all stakeholders (patients, referring providers, team members, vendors) daily in a positive and solution-mined manner. Accurately verify and interpret benefits and eligibility to ensure that our patients can make informed decisions in regards to the cost associated with their healthcare plan; while documenting eligibility and benefits within our systems as needed.Re-verification of benefits for all active Spooner patients on a standard schedule as needed.Process all charge entry and claims submission functions, including coding and managing rejections as needed.Resolve edits related to coding; obtain and review relevant documentation and ensure documentation supports services billed, as needed. Education and ExperienceMinimum associate's degree.Minimum of 2-3 years' experience working in a medical field with medical insurance. Excellent communication skills with emphasis on customer service.Computer and data- entry proficient. Basic level of skills with Microsoft Word, Excel and the ability to use other computer software. Team-oriented.Problem solving skills. Goal driven.@SPTPromiseOur Promise to YouOur culture of excellence at Spooner is built by design and nurtured every day. The culture is grounded in core values and a company vision that inspire and guide our teams, who continue to strengthen it. As a team, we cultivate an environment that is dynamic and fun, resulting in an engaging employee experience.Full-time employee benefits include:Medical, dental, vision, and other insurance benefits to fit your lifestyle needsEmployer-paid life insurance401(k) plan with company matchPaid holidays and paid time offContinuing education allowanceOpportunity to share in the financial success of the team and company

Keywords: SPOONER PHYSICAL THERAPY, Scottsdale , Patient Account Specialist, Other , Scottsdale, Arizona

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