Executive Desktop Support Specialist
Company: RL Canning, Inc.
Posted on: January 15, 2022
What We Do
RL Canning Inc. is a global provider of information technology
consulting and managed services. We deliver innovative IT services
that offer our customers the flexibility to meet unique business
needs and the opportunity to transform and perform through
services. Our people, and their capabilities, make a difference and
share a passion for excellence and commitment to the customer
Make a difference to our customers with our people, a dedicated
team that shares a passion for excellence and commitment to our
mission and values.
About the Role
The Executive Desktop Support Specialist will be part of a team
responsible for providing virtual and on-site support for workplace
devices, software, and processes for end-users working globally.
Takes full responsibility for the timely completion of IT problem
resolution with a wide variety of clients, including senior-level
Provides virtual and in-person high-touch support to executives and
various customer personas, which allows for end-users to receive
dedicated support for any IT issue that may occur and promised
ultimate ownership and resolution.
Coordinates with various support suppliers and internal IT services
for assisting with the installation, configuration,
troubleshooting, repair, and testing for site infrastructure
equipment, including network, desktop/laptop, servers, printers,
and other peripherals. Provide ultimate ownership and delivery
Provides remote troubleshooting for Windows OS 7/8/10, Apple OS,
Microsoft Office Suite incidents/requests, and Dell Laptop/Desktop
Successfully develops and maintains highly effective and productive
virtual relationships with both vendors and end-users.
Assists with writing procedures, documenting activities, and
Interfaces with customers to troubleshoot problems, gather
information, provide guidance, and coordinate activities.
Balances multiple priorities and be able to adjust to changing work
demands and shifting focus.
Serves as escalation contact for major incidents and provides
Other duties as assigned.
3+ years providing "hands-on" infrastructure support, including
network, servers, desktops, and related peripherals (Level 2
support). Prior experience providing executive support
Experience supporting and collaborating with VIPs, Executives, or
other enterprise end-users in the previous roles.
Established laptop hardware repair experience.
Must have strong experience with Windows 7/10, MAC OS desktop
environments, including troubleshooting and configuration.
Strong understanding of mobile devices mobile device application
functionality as it pertains to the following smartphone operating
systems: Windows Phone, iPhone, and Android OS.
Must have excellent customer service and interpersonal skills; must
have excellent communications skills, both verbal and written.
Strong understanding of timelines, milestones, and deliverable due
Strong documentation and process skills are required.
Who We Are
For over 20 years, we've worked with customers from Fortune 1000
companies to Government organizations. What we have learned through
this experience is that our customers appreciate our innovative
solutions, adaptable services model, and our collaborative
approach. We offer a wide range of services and have a broad base
of capabilities including, but not limited to the following:
IT Service Desk/End User Support
IT Asset Lifecycle Management
Site Support Services
Why Join Us?
We offer a positive and supportive working environment, full
benefits including Medical, Dental, Vision, 401K, Life Insurance,
short-term disability, and long-term disability, along with six
paid holidays, paid time off, and more.
Keywords: RL Canning, Inc., Scottsdale , Executive Desktop Support Specialist, Other , Scottsdale, Arizona
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