ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Online Fitting & Support Associate (Work from Home)

Company: 2nd Swing Golf
Location: Scottsdale
Posted on: January 15, 2022

Job Description:

2nd Swing is looking for an Online Fitting and Support Associate to join our expert team. We are looking for a highly-skilled professional who strives to give every customer a great experience. We encourage our team to have fun, work hard, and to maintain professionalism and enthusiasm throughout the workday.The Fitting & Support team work hard to offer excellent customer service to all 2nd Swing customers and plays a very important role in helping to achieve our mission of Best-in-Class Service. Online Fitting & Support Representatives play an integral role at 2nd Swing because of their ability to positively impact a very large number of customers and their experiences.The ideal candidate will have a very good understanding and passion for the game of golf, successful in creating customer relationships, and call center experience. A positive attitude, high energy and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks, possess communication skills, and the desire to learn.As a remote employee, this individual would be responsible to complete our advanced employee onboarding process as well as participating in our weekly team meetings via Google hangout. Potential candidates will be held accountable to stay productive from home and will need to work from an environment that meets 2nd Swings work from home standards. Fitters at 2nd swing receive year round training from all of the major manufactures.Key Functions, Responsibilities and Tasks

  • Engaging current customers by answering product and service questions; suggesting information about other products and services
  • Answering phones, email and online chat
  • Greeting customers warmly and ascertain problem or reason for contact
  • Maintain customer accounts by recording and updating account information
  • Resolve product or service problems by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain knowledge of products, prices, delivery times, promotions and similar data
  • Assist with placement of orders, returns, exchanges and refunds
  • Contribute to team effort by accomplishing related tasks as needed
    This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this description and other duties, as assigned, may be part of the job.Required
    • Significant experience and knowledge of the game of golf, golf equipment and the desire for continued learning
    • Computer savvy and excellent knowledge of the Google platform.
    • Ability to multitask, handle varying daily priorities and meet deadlines consistently
    • Must be 18 years of age and have a High School diploma or GED
      • Bachelor's Degree or equivalent business experience
      • Two plus years of previous sales or customer service experience
      • Call center experience
        If you are looking for a truly rewarding, challenging experience and also want to be a part of a highly talented team, we would like to hear from you!

Keywords: 2nd Swing Golf, Scottsdale , Online Fitting & Support Associate (Work from Home), Other , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds