Health Science Advisor CNS - San Francisco North, CA
Company: Otsuka Pharmaceutical
Location: Scottsdale
Posted on: May 12, 2022
|
|
Job Description:
Job SummaryOtsuka America Pharmaceutical, Inc. has launched a
new customer engagement approach designed to better deliver on
patient, caregiver and HCP needs in an evolving healthcare
environment. The new model is built around where patients get their
care-locally, with the intent to better serve patients, caregivers,
and healthcare providers, delivering a higher quality experience
that ultimately is focused on improving patient care.The local
"ecosystem approach" creates a unified focus among account
management, medical, patient access and market access to engage
local healthcare systems and identify opportunities to improve the
patient experience. Through this matrix model, customers will now
experience more coordinated and seamless care with digital-enabled
support to help bridge care gaps. The Health Science Advisor will
report directly to the respective Ecosystem Lead, coordinating with
cross-functional colleagues in Medical (Clinical and Scientific
Liaisons (CLS), Market Access (HSAMs), and Patient Support (Patient
Education Liaisons (PELs)) under appropriate guardrails. This
individual will serve as the main point of contact/connection to
healthcare provider (HCP) customers and should have a wide breadth
of expertise, (e.g., able to address complex on-label information
based on approved content and training, able to promote two
products. Purpose In Otsuka's evolved customer engagement model,
the Health Science Advisor will work with customers and colleagues
to drive value through a variety of in-person, virtual and digital
tools to offer solutions and expertise that will support enhanced
patient outcomes. Job Description1. Serve as the main point of
contact/connection to healthcare provider (HCP) customers to deeply
understand their specific needs and address their clinical and
business goals and challenges in support of improved patient
outcomes, and improved quality of care.Conduct proactive outreach
to HCPs on topics such as: On-Label/Consistent-with-label Info:
proactively share information that is on or consistent with the
label consistent with approved materials, including confidently and
skillfully handling complex on-label information.Product access:
local market payor coverage and co-pay, prior authorization,
formulary placement, specialty pharmacy, REMS, and availability
expectations.Established guidance on patient care: example system
protocols, standard of care guidelines, discharge protocols, and
published expert opinions (or share menu of options and direct
accordingly).Share product knowledge, clinical understanding, and
insight into the patient experience to educate and enable HCPs to
make informed decisions about treatment choices and patient
resources.Appropriately connect providers in real time to on-demand
CSSs as questions arise.Develop and apply knowledge of customer and
market landscape in the territory to support favorable position
Otsuka's products.Conduct business to the highest ethical and
professional standards, consistent with Otsuka guidelines and
policies. 2. Contribute to the development and execution of local
and ecosystem business plans and strategy to deliver upon the
strategic vision and local ecosystem priorities.Elevate
opportunities and feedback to ecosystem lead, including local
market insights to inform setting of local strategy and business
goals; appropriately collaborate with ecosystem team to adjust
targeting and call point plans and action on insights collected
from customer-facing roles.Devise and implement customer specific
selling strategies within the ecosystem that evaluate and address
the practitioners' perspectives and the institution's philosophies
within compliance guidelines.Keep abreast of customer and
healthcare industry trends. Initiate development actions to
constantly adapt and grow capabilities to increase impact.Develop
and apply therapeutic expertise to position the product favorably
within the ecosystem.Conduct research to validate target potential,
assess competitive landscape and customer needs.3. Build and
maintain long-term relationships with all key stakeholders to
support the achievement of wider business and commercial
objectives.Strengthen and expand relationships with HCPs and key
staff members to enable a coordinated approach across the care
continuum in a complex stakeholder environment to enhance clinical
practices and patient experience.Be a customer solution provider
and support HCPs and their staff in identifying trends,
understanding competitive conditions, and sharing knowledge of
therapeutic practices within the ecosystem.Engage customers through
a variety of approved virtual or digital tools and direct customers
to other colleagues as needed (e.g., CSL, PEL); close the loop on
customer requests ensuring that they have been met and ask for
feedback on quality of engagement.Conduct complex issue resolution
for customers by effectively communicating with both customer and
appropriate company colleagues.Facilitate speaker programs;
organize local provider groups for discussions on experiences and
outcomes with local/regional
leaders.QualificationsPreferredBachelor's degree: Scientific or
clinical degree.Previous cross-functional industry experience in
commercial life sciences (pharma or biotechnology) or related
industry engaging with key healthcare ecosystem players (e.g.,
payers, health systems), is preferred4 or more years' experience
working in a sales role with HCPs, ideally representing multiple
products and working across a complex healthcare system
environmentClinical nurse or Advanced Practice Nurse (APN)
experience highly valuedThe ability to work in an ambiguous
environment undergoing transformation is a strong plusProven track
record in coaching, training and/or mentoring peers or others as
assigned; helping such others to better meet or exceed their goals,
targets, and other responsibilitiesProven track record for
consistently meeting or exceeding financial and/or other
quantitative targets, as well as qualitative goalsSelf-starter:
ability to seek out relevant information, prioritize, and apply
information to solve complex problems in the ecosystemAbility to
assimilate and communicate complex clinical and product
informationKnowledge of and ability to successfully addressing
operational issues in the delivery of healthcare products to
patients, such as reimbursement and supplyUnderstanding of industry
legal, regulatory and compliance landscapeCome discover more about
Otsuka and our benefit offerings; : This job description is
intended to describe the general nature and level of the work being
performed by the people assigned to this position. It is not
intended to include every job duty and responsibility specific to
the position. Otsuka reserves the right to amend and change
responsibilities to meet business and organizational needs as
necessary.Otsuka is an equal opportunity employer. All qualified
applicants are encouraged to apply and will receive consideration
for employment without regard to their protected veteran or
disabled status, or any protected status.Statement Regarding Job
Recruiting Fraud ScamsJob postings, job offers, or introductions to
enter into a business relationship with Otsuka through a
third-party vendor may be unauthorized. Avoid being the subject of
a scam by dealing only directly with Otsuka through its official
Otsuka Career website . Any authorized third-party vendor job
boards should redirect any inquiry to this Otsuka Career
website.
Keywords: Otsuka Pharmaceutical, Scottsdale , Health Science Advisor CNS - San Francisco North, CA, Other , Scottsdale, Arizona
Click
here to apply!
|