Solutions Architect

Company: Reputation.com
Location: Scottsdale
Posted on: May 13, 2022

Job Description:

Why Work at Reputation?We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.Solutions ArchitectJob Summary:The Enterprise Solutions Architect provides technical leadership on Reputation implementation projects. This person is primarily responsible for evaluation the customer's technical and functional requirements and for developing a sound architectural blueprint in line with their business goals. As an experienced practitioner, the Enterprise Solution Architect will advise customers on best practices for implementing Online Reputation Management within large Enterprise customers globally.This person will be an influencer and thought leader and will also possess the in-depth technical expertise and credibility to provide detailed guidance to the implementation team. The Enterprise Solutions Architect will perform hands-on activities as required to ensure project success.The Enterprise Solutions Architect will form relationship with senior stakeholders and drive a solution architecture delivery roadmap for multi-phase transformation projects. Will become the trusted Solution Architecture Advisor to the technology and business leaders on customer projects, brings to bare the lessons learned and experiences, Product and Engineering Managers to secure success customer go-lives and achievement of business value.Responsibilities:Draw upon experience working at the enterprise level to deliver multiple complex solutions and successfully drive the engagement team towards an optimal solutionConduct requirements gathering and analysis sessions with clientsEnable customer and partners to successfully integrate Reputation platform into the customer's ecosystemEnsure that projects remain on-time and on-budget, while delivering within the scope defined in the Statement of WorkAddress scope creep through change order management in a proactive mannerFacilitate large group meetings with diverse sets of project stakeholdersCommunication and confirmation/selling to executive level sponsorship, both on the customer side and within ReputationTranslate requirements into functional design documents and review and critique both functional and technical designsLead teams of consultants, developers and additional Solution ArchitectsDevelop training materials and conduct end-user trainingCreate End To End Process flows that describe each step involved to complete a specific functional taskDevelops solutions and level of effort estimates for work in support of new and existing businessIs expected to become as internal (Subject Matter Expert (SME) in one of more Reputation technical domainsRemain technically curious and learn new technologies and functionality that push the capabilities of the Reputation platformAdditional duties as assigned.QualificationsBachelor's degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a closely related field preferred10 plus years of customer-facing solution delivery and/or business consulting experienceExperience delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementationExperience reviewing and creating both functional and technical designsExperience conducting requirements gathering and analysis sessions with clients and developing training materials and end-user trainingMore on Reputation:The majority of consumers - 90% - say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:Monitor, request and respond to online reviewsImprove star ratings and search result rankingsAudit and maintain business listings and location directories across the webManage social media engagement and advertisingMake operational changes to improve customer experienceMaximize customer retention and revenueReputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applicants only - No 3rd party agency candidates.SummaryLocation: Scottsdale, AZ; Lehi, UT; Chicago, ILType: Full time

Keywords: Reputation.com, Scottsdale , Solutions Architect, Other , Scottsdale, Arizona