Customer Support Supervisor
Company: ThredUp Inc.
Location: Scottsdale
Posted on: May 12, 2022
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Job Description:
About thredUPthredUP is transforming resale with technology and
a mission to inspire a new generation of consumers to think
secondhand first. By making it easy to buy and sell secondhand,
thredUP has become one of the world's largest resale platforms for
women's and kids' apparel, shoes and accessories. Sellers love
thredUP because we make it easy to clean out their closets and
unlock value for themselves or for the charity of their choice
while doing good for the planet. Buyers love shopping value,
premium and luxury brands all in one place, at up to 90% off
estimated retail price. Our proprietary operating platform is the
foundation for our managed marketplace and consists of distributed
processing infrastructure, proprietary software and systems and
data science expertise. In 2018, we extended our platform with
thredUP's Resale-As-A-Service (RaaS---), which facilitates modern
resale for a number of the world's leading brands and retailers.
thredUP has processed over 125 million unique secondhand items from
35,000 brands across 100 categories. By extending the life cycle of
clothing, thredUP is changing the way consumers shop and ushering
in a more sustainable future for the fashion industry.About the
RoleAs a Customer Support Supervisor at thredUP, you will oversee
our Customer Support Representative team, located in our office in
Scottsdale, AZ. You will help manage and build out our Customer
Support program to ensure that thredUP continues to provide a
remarkable customer experience to all of our customers! This
position is currently on a hybrid work schedule, composed of mostly
remote work and scheduled time onsite.What We Offer:- Employee
stock purchase plan- Medical, dental, vision, 401k, life and
disability insurance offered- We live by our Core Values of
Transparency, SpeakingUP, Thinking Big, Infinite Learning,
Influencing Outcomes & Seeking the Truth- Voted "50 Most Innovative
Companies of 2020"- RaaS - Finalist in Fast Company's World
Changing Ideas Awards 2021- 2021 FORTUNE -Change the World
-FinalistWe believe diversity, -inclusion and belonging -is key for
our team.At thredUP, our mission has been built on extending the
lives of millions of unique clothing items. -Much like our
inventory, we are proud to have fostered a workplace that is
one-of-a-kind. As a company focused on diversity, inclusion and
belonging, -we are committed to ensuring our employees are
comfortable bringing their authentic selves to work every day. A
unique perspective is critical to solving complex problems and
inspiring a new generation to think secondhand first. Be you.
Keywords: ThredUp Inc., Scottsdale , Customer Support Supervisor, Other , Scottsdale, Arizona
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