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Client Solutions Specialist

Company: Emerge
Location: Scottsdale
Posted on: May 16, 2022

Job Description:

Client Solutions Specialist
Job Category
Operations

About Emerge
Emerge is reinventing freight procurement. Transforming the $800 billion trucking industry, Emerge empowers meaningful logistics relationships through its award-winning Freight Procurement Platform.

Built by freight professionals for freight professionals, Emerge is evolving the procurement process by offering solutions that enable shippers and carriers to make more empowered, strategic decisions that are backed by real-time connectivity and AI-driven decision making.

Founded in 2017, and located in Scottsdale, Arizona, Emerge is one of the fastest-growing technology startups in the U.S.

Job Summary
Client Solutions Specialists' role is to manage assigned client accounts. You will address customer concerns and contact prospects to expand your account portfolio. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. Your goal will be to foster long-term relationships with clients and help grow our business.

Our Future Team Member
Is a self-starter that takes direction but doesn't wait for it
Loves to learn and be challenged
Seeks out and presents solutions for the best experience/results
Has high attention for detail and how it affects the big picture
Takes pride in their work
Can embrace change
Has a sense of humor

Daily Goals
Responsible for operational execution on assigned accounts
Be the face of Emerge to customers onboarded to CSS team
Identify growth and conversion opportunities from spot --> contract within Emerge platform
Work with the solutions team to execute strategy outlined for an account
Work with carrier team to ensure service, understanding & performance meets/exceeds customers' KPIs
Escalate any service issues to management for action
Develop CAPs as customer reporting dictates & work internally to implement and track improvement
Work in Sigma to monitor respective account performance
Identify opportunities to utilize dedicated/spot carriers on customers' freight

Your Talents Include
Proven experience as an Account Executive or other sales role
Experience in customer service is a plus
Proficient in MS Office; familiarity with Salesforce
Strong communication and negotiation skills
Excellent organizational and multitasking ability
Assertiveness and confidence
Goal-driven with the ability to work under pressure
Good problem-solving skills
BS/BA is required

Keywords: Emerge, Scottsdale , Client Solutions Specialist, Other , Scottsdale, Arizona

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