Senior IT Support Specialist

Company: Cadence Education
Location: Scottsdale
Posted on: June 22, 2022

Job Description:

Senior IT Support SpecialistScottsdale, AZCadence Education is currently in search of a Senior IT Support Specialist at our School Support Center in Scottsdale, AZ.The Sr. IT Support Specialist acts as a support to resolve any school and corporate information systems issues. This position also is responsible for problem determination, problem resolution, and systems reporting.Senior IT Support Specialist Responsibilities+ Ensures all problems are resolved to user's satisfaction and in accordance with service level agreements+ Performs high level problem determination via phone or remote access software using diagnostic procedures to isolate the failure to a component, whether that be hardware, system or application software+ Maintains an action plan for problem resolution and keeps the user updated on problem progress and status+ Conducts trend analysis of callers, call information, hardware and software+ Escalates problems to appropriate team member when necessary+ Notifies vendors of required service as needed and holds vendors accountable to contractual service levels+ Test and deploy of new software and/or hardware along with recognizing the need for new software and planning for an upgrade+ Facilitate in-person and online classroom training, organization and process management of new software and/or hardware+ Perform setup and configuration of primary workstations for each end-user+ Receive input from end users regarding their IT needs, balance their input with company resources and what is best from an IT perspective, and make recommendations for future hardware, software, peripherals, procedures, etc. + Ship and track hardware and equipment per process+ Recommend modification to procedures as required+ Act as department representative with responsibility for Company projectsEducation, Experience and Skills Required+ Must possess Excellent interpersonal, diplomatic and customer service skills+ A.A. or B.S degree in Computer Science or related field with a minimum of 4 years IT Support/IT help desk (Hardware and Software) experience or+ High School diploma with a minimum of 5 years IT Support/IT help desk (Hardware and Software) experience + A minimum of 2 years customer service experience+ Advance knowledge of computer hardware, networking and software troubleshooting+ Experience in cabling Cat6 cable through conduit, above ceilings and between floors per job specifications+ Working knowledge of Asterisk/FreePBX VOIP Systems a plus+ O365 Cloud User management and deployment+ Should be analytically oriented and possess good problem-solving skills+ Should be curious and inquisitive about new technology and can pick up new concepts quickly+ Excellent communications skills, both written and oral+ Proven training/education skills, both written and oral+ Ability to manage multiple tasks and constantly changing projects+ Attention to detail+ Must possess Excellent interpersonal, diplomatic and customer service skills.Cadence Education is one of the premier early childhood educators in the United States, operating over 225 private preschools and elementary schools across 27 states. With over 27 years in business, we have developed an unparalleled expertise in preparing students to thrive in the next step of their childhood. Our overall mission is to provide parents with peace of mind by giving children an exceptional education every fun-filled day in a place as nurturing as home. This mission can only be accomplished through a team of passionate childcare professionals who combine their talents to provide an unparalleled level of care and compassion for children and their families. Our research-based curriculum and home-based environments are anything but a "daycare" - we are the evolution of early education. Our schools are staffed with individuals who are talented, fun, and genuinely enthusiastic about child development and learning. We encourage collaboration and cherish open-communication in each school and with our corporate office. We work hard to create an outstanding work-life balance by supporting leaders and staff members every step of the way. For additional information about Cadence, please visit www.cadence-education.com.Benefits of Working at Cadence Education: + Competitive compensation+ 50% childcare tuition discount+ Educational and professional development+ Comprehensive benefit package for all full-time employees, including:+ Paid time off that increases with seniority+ Medical, dental, vision options available+ Additional life, disability, and retirement plans+ Tuition reimbursement+ Company-paid life insurance+ Paid holidaysSAFETY FIRST: The health and safety of every person in our schools is our primary concern and we are taking every precaution to prevent potential exposure or spread of COVID-19 within our schools. We are actively partnering with local health departments and closely following guidelines from the Centers for Disease Control and Prevention.Cadence Education is an Equal Opportunity Employer.School Name: 100 - School Support Center Requisition ID: 2022-19853 External Company URL: https://www.cadence-education.com/ Street: 8800 N Gainey Center Drive

Keywords: Cadence Education, Scottsdale , Senior IT Support Specialist, Other , Scottsdale, Arizona