Money Movement Processing Associate

Company: Vanguard
Location: Scottsdale
Posted on: June 24, 2022

Job Description:

Duties and Responsibilities

1. Receives, reviews, researches, and processes Money Movement transactions, for Transfer Agents (TA) and Broker Dealers (BD) utilizing Vanguard systems. Reviews transactions for accuracy, completeness and adherence to all internal and external regulations. Ensures timely completion of all client requests with minimal rework required.

2. Participates in the production of several control and end of day reports on a daily basis.

3. Demonstrates and maintains a comprehensive knowledge of Vanguard policies and procedures. Maintains departmental standards for quality and productivity.

4. Demonstrates active engagement in improving the client experience through participating in feedback sessions and process improvement discussions. Supports Vanguard Unmatchable Excellence (VUE) and actively participates on process improvement projects. Identifies improvement opportunities and works with management to implement solutions.

5. Sustains and creates effective work relationships by handling peer and management interactions in a professional and cooperative manner. Informs Team Leader of appropriate issues impacting the team and business. Builds productive working relationships across the organization with a focus on exceeding client expectations. Identifies ways to make processes easier for external and internal clients. Minimizes client effort while mitigating risk.

6. Demonstrates 'best practices' as an expert resource for the team and department by maintaining a comprehensive knowledge of all primary and secondary departmental processing functions and Vanguard's processing systems as well as our vendor websites.

7. Performs Same Day Quality Audit (SDQA) functions and provides feedback on quality trends and educational opportunities to the Team Leader. Provides guidance when necessary to ensure concepts and procedures are understood by less tenured associates.

8. Demonstrates logical, systematic approach to problem solving, focusing on client expectations, risk and improving effectiveness and efficiency of operations. Leverages resources to independently meet challenges and provide viable alternative solutions as needed.

9. Participates in special projects and performs other duties as assigned.

Qualifications

* Undergraduate degree or equivalent experience is preferred.


* Minimum two years general experience and one year industry experience.


* Demonstrated client relationship management experience.


* Excellent oral and written communication skills.


* Strong problem resolution and time management skills.


* Outstanding positive attitude with ability and willingness to effectively work within a team environment.


* Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.


* Ability to prioritize and handle multiple tasks in a rapidly changing environment.


* Working knowledge of Microsoft Office and PCs.



Special Factors

* Vanguard is not offering visa sponsorship for this position.


* These Crewmembers will support Integrated Processing functions (Checkwriting).


* Although the role does not require licensing, we will hold licenses for those that already have them.


* Role consists of processing and supporting an Internal hotline.



About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.

Keywords: Vanguard, Scottsdale , Money Movement Processing Associate, Other , Scottsdale, Arizona