Customer Success Specialist
Posted on: June 25, 2022
New Journey AI is currently seeking an Customer Success
Specialist with our client in their Scottsdale, AZ office. This is
a contract with benefits.
The Customer Success team for client is the primary human
connection with our customers.
In this role, you'll be an early member of a critical team in a
rapidly developing industry.
Customer Success Specialists for client provide world-class
customer support before, during and after driverless trips.
Candidates should thrive on providing high-empathy support for
customers and be excited to contribute to building processes and
procedures in an uncharted environment.
People who thrive in this role will be curious, flexible,
adaptable, dynamic, and collaborative.
Providing world-class support to customers via phone, email, chat
Contribute to process development and documentation.
Write knowledge articles for internal and external audiences.
Ad-hoc projects and duties as needed.
Ability to work onsite from Phoenix office.
A safety-first mindset, prioritizing and following all safe work
practices and policies.
Must be able to work day shift hours.
Passion for supporting our customers with unwavering confidence,
patience and empathy.
Extraordinary written and verbal communication skills with the
ability to filter and provide relevant information to the right
High level of confidentiality and discernment.
Able to work as a W2 employee of New Journey AI (no corp to
Previous experience in automotive, high-tech or travel industry
Experience writing knowledge articles and/or process
Passion for the AV industry
If you have the described qualifications and are interested in this
exciting opportunity, apply today!
About New Journey AI:
We are passionate about technology and understanding how technology
can help create a better tomorrow, today. We can contribute to
perfecting the intelligence behind the self-driving vehicle by
providing drivers to test, track and capture their experiences.
Sounds simple, but the experiences and learnings lead to data which
helps advance smart living, improving safety and protecting lives,
advancing mobility and contributing to a greener planet.
New Journey AI will create employment opportunities and pave a new
career path, but moreover, at the heart, we are a people company
that is helping our clients advance new, experimental, driverless
AI technology to improve the transportation of people, safely. Our
role is to support the testing of the driverless technology and
gathering data to refine machine learning.
As the partner of choice to the self-driving industry, we actively
promote and encourage diversity and inclusion of all people
regardless of race, ethnicity or socio-economic status.
To learn more about New Journey AI and to view all our available
career opportunities, please visit us at www.newjourneyai.com .
"New Journey AI is an Equal Opportunity Employer, M/F/D/V "
Keywords: Genesis10, Scottsdale , Customer Success Specialist, Other , Scottsdale, Arizona
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