Desktop Support
Company: PayPal
Location: Scottsdale
Posted on: August 7, 2022
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Job Description:
At PayPal (NASDAQ: PYPL), we believe that every person has the
right to participate fully in the global economy. Our mission is to
democratize financial services to ensure that everyone, regardless
of background or economic standing, has access to affordable,
convenient, and secure products and services to take control of
their financial lives. When applying for a job you are required to
create an account, if you have already created an account - click
Sign In. Creating an account will allow you to follow the progress
of your applications. Our system does have some requirements that
will help us process your application, below are some guidelines
for creation of your account:
This role is to support service requests and to provide support and
maintenance within the organization's end user computing
environment. This includes installing, diagnosing, repairing,
maintaining, and upgrading all devices & peripherals (including but
not limited to PCs, laptops, terminals, printers, and MTR devices)
to ensure optimal performance. The role will also troubleshoot
problem areas (in person, by telephone, or via remote access) in a
timely and accurate fashion, and provide end-user assistance where
required. Job Description: Install, upgrade, support and
troubleshoot computer hardware and any other authorized peripheral
equipment. Performs general preventative maintenance tasks on
computers, laptops, printers, and any other authorized peripheral
equipment. Dealing with hardware and application support queries
and issues reported to the global support desk and escalated to the
Global remote or Desktop Support onsite teams. Customize desktop
hardware to meet user specifications and site standards. Provide
user data and application recovery. Operates within, enforces, and
suggests modifications and additions to desktop standards and
guidelines. Manage asset inventory. Return defective
equipment/parts to maintenance inventory, documents customer
repairs, maintains and restocks assigned parts inventory to insure
proper spare parts levels. Use diagnostic tools to troubleshoot
problems associated with network connectivity, and workstation
hardware/software. Use tools and methodologies to load, copy and
customize operating system configurations for deployment.
Responsible for tracking hardware and software inventory.
Familiarize end users on basic software, hardware, and peripheral
device operation. Take ownership and responsibility of queries,
issues and problems assigned to the queue. Be the go-to-person for
both the global service desk and the end user when ticket is with
youParticipate in incident and problem management. Resolve all
escalated technical problems.Work with vendor support contacts to
resolve technical issues within the desktop environment. Develop
technical knowledge of each system within company profile and
specialized knowledge of certain nominated areas. Maintain adequate
knowledge of operating systems and application software used to
provide a high level of support. Maintains and consistently
demonstrates a general knowledge of company guidelines, processes,
practices and procedures. Work with vendor support contacts to
resolve technical issues within the desktop environment. Order or
buy computer systems and liaise with vendors. Arranges for and/or
prepares equipment for shipping/receiving. Complete regular
training and process refresh to ensure you are compliant to SOP's
and processes at all times to maintain security and consistent
service we offer Subsidiary:
PayPal Travel Percent:
0 Our Benefits:
At PayPal, we're committed to building an equitable and inclusive
global economy. And we can't do this without our most important
asset-you. That's why we offer benefits to help you thrive in every
stage of life. We champion your financial, physical, and mental
health by offering valuable benefits and resources to help you care
for the whole you.
We have great benefits including a flexible work environment,
employee shares options, health and life insurance and more. To
learn more about our benefits please visit Who We Are:
Click Here to learn more about our culture and community. PayPal
has remained at the forefront of the digital payment revolution for
more than 20 years. By leveraging technology to make financial
services and commerce more convenient, affordable, and secure, the
PayPal platform is empowering more than 400 million consumers and
merchants in more than 200 markets to join and thrive in the global
economy. For more information, visit paypal.com. PayPal provides
equal employment opportunity (EEO) to all persons regardless of
age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, pregnancy, sexual
orientation, gender identity and/or expression, genetic
information, marital status, status with regard to public
assistance, veteran status, or any other characteristic protected
by federal, state or local law. In addition, PayPal will provide
reasonable accommodations for qualified individuals with
disabilities. If you are unable to submit an application because of
incompatible assistive technology or a disability, please contact
us at paypalglobaltalentacquisition@paypal.com. As part of PayPal's
commitment to employees' health and safety, we have established
in-office Covid-19 protocols and requirements, based on expert
guidance. Depending on location, this might include a Covid-19
vaccination requirement for any employee whose role requires them
to work onsite. Employees may request reasonable accommodation
based on a medical condition or religious belief that prevents them
from being vaccinated.
Keywords: PayPal, Scottsdale , Desktop Support, Other , Scottsdale, Arizona
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