Fulfillment and Returns Specialist
Company: GPS Insight
Location: Scottsdale
Posted on: August 7, 2022
Job Description:
Job Description$1000 SIGNING BONUSAbout GPS InsightIf you like
disrupting the norm and are looking for a company revolutionizing
an industry then you will LOVE what GPS Insight has done for the
fleet management experience. GPS Insight is the leading provider of
SaaS based fleet management software that helps customers reinvent
the way they engage with their fleets. Since 2005, GPSI has helped
tens of thousands of customers better visualize their fleet and
field teams, increase profitability, improve efficiency, and
mitigate risk.The Fulfillment and Returns Specialist helps to
ensure timely and accurate shipments of hardware to customers along
with ensuring all shipments of outgoing and incoming orders/RMAs
are handled and processed with accuracy and efficiency. Good
candidates should have excellent technical skills and strong verbal
and written communication skills. The candidate should be able to
adapt quickly to product changes, be capable of a high level of
customer service, utilize online software programs and CRM tools,
and be able to work well in a team environment.Responsibilities
- Execute order fulfillments of GPS devices, GPS-related
hardware, and other miscellaneous parts that help to complete the
product
- Responsible for updating device firmware, scripting, and other
applicable updates to ensure proper functionality prior to
shipping
- Ensure orders are shipped to the correct customer location
- Achieve customer satisfaction through fast, accurate order
completion
- Assist in the receiving of new inventory
- Assist with inventory control through periodic counts and
weekly, quarterly, and yearly inventory reviews
- Assist with the organization and rotation of inventory to
ensure First-In First-Out controls
- Process return authorization orders in an efficient and
accurate manner
- Escalate warranty issues to improve customer satisfaction with
product
- Provide feedback to improve processes for increasing overall
team and customer satisfaction
- Learn quickly and use skills to solve problems efficiently
- Escalate unresolved issues as required; maintain ownership of
issues through to resolution
- Process and assess all returned hardware
- Manage the flow of returned hardware to the proper
channels
- Assist with internal and external contacts in regards to
shipping inquiries, special requests, and other related tasks for
shipments in progressRequirements
- Prior work history in fulfillment, customer technical support
or advance clerical positions
- Previous history/knowledge of UPS, FedEx, and other carriers
for parcel shipping
- Able to prioritize and organize efficiently
- Ability to use Microsoft Office applications
- Excel, MS Word, OneNote
- A clear understanding of maintaining inventory through an
inventory management system
- A passion for taking care of internal and external
customer/contacts
- A strong desire for accuracy and efficiency
- Accurate and fast typing speed
- Ambitious, self-motivated, goal-oriented, and extremely
driven
- Excellent written/verbal communication and customer
relationship skills
- A work ethic based on dedication to the company and its
mission
- An eagerness to learn new business, procedures, and process
with a drive for promotion
- Must be willing to work overtime as needed
- Must be able to walk or stand up to 5 hours a day
- Must have the ability to lift up to 50 pounds
Keywords: GPS Insight, Scottsdale , Fulfillment and Returns Specialist, Other , Scottsdale, Arizona
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