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Service Navigator

Company: Open Network Exchange Inc
Location: Scottsdale
Posted on: November 22, 2022

Job Description:

Successful employees will be energetic, sales-focused individuals who are driven to provide sales through service to our customers.Effective employees will field questions and resolve customer concerns about their programs or purchases. Questions may be based on a customer's membership, purchased program(s), cruise, travel, or lifestyle benefits such as merchandise and wine. Service resolution is your top focus!Successful applicants will receive ongoing training, coaching, and development to give our employees the best opportunity to succeed in their roles. We are looking for determined, ethical, ambitious, hungry individuals who want to grow within our telephone and virtual sales organization selling innovative travel-based and leisure products to highly engaged leads.Customer experience is never to be jeopardized for revenue generation.Over the coming 3-to 5 years, we will be in a relentless pursuit to build the largest, most sophisticated global sales team in the world. With unmatched earning potential, unlimited growth, world-class sales and service training, and an electric working environment, ONE is looking for team members to raise the bar. Opportunities like this come around once in a lifetime. Do you think you have what it takes to join the team and raise the bar with us?

Field inbound service calls or make outbound service callsDirectly responsible for selling cruises and add-on services/productsUnderstand and demonstrate consultative selling techniques and customer resolution techniquesResponsible for meeting respective phone standardsResponsible for meeting monthly performance targetsDirectly responsible for servicing all products and services for customersClearly communicate ONE's products and how customers can receive maximum value through product offeringsCollaborate with team members to ensure service resolution and meet monthly goalsContinued product education to better manage customer callsRequirementsOverachieverPositive, energetic attitudeSelf-motivated and ambitiousAbility to work with Microsoft Office Suite and other computer programsCruise Sales and service knowledgeExceptional organizational skills ensuring to follow up on time with all appointmentsAbility to manage sensitive and critical client informationExcellent verbal and written communication skillsFlexibility with schedules - able to follow a strict attendance policy and be punctualComply with strict PCI policiesComply with company policies and proceduresCompensation and Hours$20/HRMonthly awards based on performanceOffice-based positionVarious shifts covering the USA hours of 9 am (EST) to 9 pm (PST)PI195072190

Keywords: Open Network Exchange Inc, Scottsdale , Service Navigator, Other , Scottsdale, Arizona

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