Student Services Specialist (Welcome Center)
Company: Maricopa Community College District
Posted on: January 23, 2023
Student Services Specialist (Welcome Center)
Job ID: 317894
Full/Part Time: Full Time
Hiring Salary Range
$16.91 - 21.98/per hour DOE
Monday - Friday, 8am - 5pm; some evenings and weekends may be
Summer Hours: Monday - Thursday, 7am-6pm
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
- Many of our campuses have received grant awards through the to
improve undergraduate STEM Education: Hispanic-Serving institutions
program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups
to create an environment of shared governance
- One of the largest community college systems in the
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Scottsdale Community College (SCC) is proud to be the only two-year
public higher education institution located on Native American
land. As one of the 10 Maricopa Community Colleges, SCC currently
serves more than 9,000 full and part-time students each semester
from its surrounding communities, including the cities of
Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima -
Maricopa Indian Community.
We are seeking to attract academically and culturally diverse staff
and faculty who possess a strong commitment to teaching, learning,
and student success. We encourage all in our college community to
contribute to and shape the direction of SCC's social justice,
inclusivity, and equity strategies.
At SCC we are proud of our reputation as an innovative college that
is focused on student success. Come join us in our desire to
improve the quality of life in our communities by providing
challenging, supportive, and engaging learning experiences.
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Benefits & Perks Options
- Paid observed federal holidays & additional paid time off
throughout the year
- Arizona State Retirement System (ASRS) & 12% Employee
- Paid vacation, sick, and personal time (if applicable)
- Multiple health and dental insurance coverage plans
- Virtual: Reach a doctor 24/7
- Flexible Spending Accounts (FSA)
- Maricopa Perks & Gears Discount Program
- Employee assistance program (EAP)
- $4,000 Annual professional development growth funding (if
- Tuition reimbursement for employee and dependents (if
- Revised summer work schedule
- Maricopa Employee Health & Wellness Program
- Employee recognition opportunities
Scottsdale Community College (SCC) is seeking a full-time, Student
Services Specialist to join the Welcome Center department. This
position provides a full range of support service functions in the
SCC Welcome Center. The Student Services Specialist assists new
students with all aspects of using the my.maricopa.edu website,
self-service functions, applying for financial aid, and
understanding enrollment steps. This position works with a diverse
population of customers, students, administrators, faculty and
staff, coordinates the front desk reception area to ensure that all
students, faculty, and staff are receiving appropriate service for
assistance, and assists with test administration in the SCC Testing
Center and provides assistance in areas of admissions, financial
aid programs, registration, and appropriate referrals to other
related services. The Student Services Specialist utilizes
problem-solving and troubleshooting skills along with a wide
knowledge base of campus and district policies and trainings to
assist students, parents, colleagues regarding the various student
services functions. This position works closely with the student
services manager to ensure staff coverage is maintained and that
staff and student workers are adequately trained to serve in the
To best serve the students, department, and college, this position
requires a physical presence on campus.
Please read the "How to Apply" section to avoid incomplete
40% - Facilitates the enrollment of new and continuing students;
greets and assists new and continuing students
(in-person/phone/email/electronically) with completion of all
appropriate enrollment steps via several resources including
self-service, my.maricopa.edu website, new student enrollment
steps, financial aid applications, SCC website and referral to
additional campus departments when necessary; assists parents,
faculty, and staff in understanding the process to get started in
college; works with multiple customers simultaneously; responds to
inquiries through general information email account; participates
in phone/text campaigns; and responds to online chat through SCC
chat systems.25% - Assists with Testing Services and be
cross-trained to provide assistance in other enrollment service
functions. 15% - Coordinates and organizes Welcome Center
resources, staff coverage; assists with training of student workers
and temporary staff; provides assistance in areas of admissions,
financial aid programs, registration, and appropriate referrals to
other related services; and works with a diverse population of
students, administrators, faculty and staff. 15% - Coordinates and
maintains Welcome Center and other College database information and
reporting systems; utilizes district wide CRM; collects data on
program participation, prepares program reports, and works with
management to identify and implement enrollment and retention
strategies and student success opportunities.5% - Perform other
duties as assigned.
Associate's Degree from a regionally accredited institution, and
one (1) year full-time of student services or college teaching
experience or experience assisting with educational program
development and coordination, student advisement, financial aid, or
related student development programs.
High School Diploma/GED and three (3) years full-time of student
services or college teaching experience or experience assisting
with educational program development and coordination, student
advisement, financial aid, or related student development
A. Bachelor's degree or higher
B. Work experience in a Community College or other educational
C. Demonstrated experience assisting student using multiple online
resources such as FAFSA, college websites and other student
D. Experience proctoring academic instructor exams and/or placement
E. Experience assisting with the implementation of policies and
procedures for new staff and student workers to follow
F. Experience assisting and coordinating program and training
G. Experience responding to student, staff, and faculty inquiries
via email, phone, in-person, virtually, and through chat
Special Working Conditions
- Travel to campus during the interview/selection process will be
at the candidate's own expense.
- Will be required to travel to other MCCCD locations.
- May be required to work evenings and weekends.
- May require prolonged periods of sitting and viewing a computer
- May be required to lift or carry up to 25 lbs.
- This position requires a physical presence on campus to best
serve the students, department and college.
How to Apply
Applicants are strongly encouraged to submit a cover letter that
details how the applicant meets the minimum and desired
qualifications. A cover letter may further highlight an applicant's
knowledge, skill and abilities. All minimum requirements must be
met at the time of the application.
Additional materials will not be accepted after the job posting has
Missing materials or incomplete employment history will not be
Please ensure your materials clearly provide the following
- Clearly illustrate how prior experience, knowledge and
education meet the minimum and desired qualifications for this
- Indicate whether former or current employment is Full-Time
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07
to 10/11) including job title, job duties, for each position held
and name of employer for each position.
- Three professional references, preferably current and/or former
supervisors. If references are not provided in resume upon
application, they will be requested at time of interview.
Posting Close Date
Apply on or before January 8, 2023 to be considered.
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link .
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link
To apply, visit
Keywords: Maricopa Community College District, Scottsdale , Student Services Specialist (Welcome Center), Other , Scottsdale, Arizona
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