Student Services Specialist (Welcome Center)

Company: Maricopa Community College District
Location: Scottsdale
Posted on: January 23, 2023

Job Description:

Student Services Specialist (Welcome Center)

Job ID: 317894
Location:
Full/Part Time: Full Time
Regular/Temporary:

Hiring Salary Range

$16.91 - 21.98/per hour DOE

Grade

109

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

• Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers
  
  Campus Statement
  
  Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 9,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.
  
  We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.
  
  At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.
  
  Benefits
  
  The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
  
  Benefits & Perks Options
  
  • Paid observed federal holidays & additional paid time off throughout the year
  • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
  • Paid vacation, sick, and personal time (if applicable)
  • Multiple health and dental insurance coverage plans
  • Virtual: Reach a doctor 24/7
  • Flexible Spending Accounts (FSA)
  • Maricopa Perks & Gears Discount Program
  • Employee assistance program (EAP)
  • $4,000 Annual professional development growth funding (if applicable)
  • Tuition reimbursement for employee and dependents (if applicable)
  • Revised summer work schedule
  • Maricopa Employee Health & Wellness Program
  • Employee recognition opportunities
  • 
    
    Job Summary
    
    Scottsdale Community College (SCC) is seeking a full-time, Student Services Specialist to join the Welcome Center department. This position provides a full range of support service functions in the SCC Welcome Center. The Student Services Specialist assists new students with all aspects of using the my.maricopa.edu website, self-service functions, applying for financial aid, and understanding enrollment steps. This position works with a diverse population of customers, students, administrators, faculty and staff, coordinates the front desk reception area to ensure that all students, faculty, and staff are receiving appropriate service for assistance, and assists with test administration in the SCC Testing Center and provides assistance in areas of admissions, financial aid programs, registration, and appropriate referrals to other related services. The Student Services Specialist utilizes problem-solving and troubleshooting skills along with a wide knowledge base of campus and district policies and trainings to assist students, parents, colleagues regarding the various student services functions. This position works closely with the student services manager to ensure staff coverage is maintained and that staff and student workers are adequately trained to serve in the Welcome Center.
    
    To best serve the students, department, and college, this position requires a physical presence on campus.
    
    Please read the "How to Apply" section to avoid incomplete application materials.
    
    Essential Functions
    40% - Facilitates the enrollment of new and continuing students; greets and assists new and continuing students (in-person/phone/email/electronically) with completion of all appropriate enrollment steps via several resources including self-service, my.maricopa.edu website, new student enrollment steps, financial aid applications, SCC website and referral to additional campus departments when necessary; assists parents, faculty, and staff in understanding the process to get started in college; works with multiple customers simultaneously; responds to inquiries through general information email account; participates in phone/text campaigns; and responds to online chat through SCC chat systems.25% - Assists with Testing Services and be cross-trained to provide assistance in other enrollment service functions. 15% - Coordinates and organizes Welcome Center resources, staff coverage; assists with training of student workers and temporary staff; provides assistance in areas of admissions, financial aid programs, registration, and appropriate referrals to other related services; and works with a diverse population of students, administrators, faculty and staff. 15% - Coordinates and maintains Welcome Center and other College database information and reporting systems; utilizes district wide CRM; collects data on program participation, prepares program reports, and works with management to identify and implement enrollment and retention strategies and student success opportunities.5% - Perform other duties as assigned.
    
    Minimum Qualifications
    
    Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
    
    OR
    
    High School Diploma/GED and three (3) years full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
    
    Desired Qualifications
    
    A. Bachelor's degree or higher
    
    B. Work experience in a Community College or other educational setting
    
    C. Demonstrated experience assisting student using multiple online resources such as FAFSA, college websites and other student self-service portals
    
    D. Experience proctoring academic instructor exams and/or placement exams
    
    E. Experience assisting with the implementation of policies and procedures for new staff and student workers to follow
    
    F. Experience assisting and coordinating program and training materials
    
    G. Experience responding to student, staff, and faculty inquiries via email, phone, in-person, virtually, and through chat
    
    Special Working Conditions
    
    • Travel to campus during the interview/selection process will be at the candidate's own expense.
    • Will be required to travel to other MCCCD locations.
    • May be required to work evenings and weekends.
    • May require prolonged periods of sitting and viewing a computer screen.
    • May be required to lift or carry up to 25 lbs.
    • This position requires a physical presence on campus to best serve the students, department and college.
      
      How to Apply
      
      Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
      
      Additional materials will not be accepted after the job posting has closed.
      
      Missing materials or incomplete employment history will not be considered.
      
      Please ensure your materials clearly provide the following information.
      
      • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
      • Indicate whether former or current employment is Full-Time or;
      • Part-Time employment (must include number of hours worked)
      • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
      • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
        
        Posting Close Date
        
        Apply on or before January 8, 2023 to be considered.
        
        EEO Information
        
        Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
        
        Title IX
        
        Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
        
        The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link .
        
        Clery Act
        
        The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link
        
        
        To apply, visit
        
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Keywords: Maricopa Community College District, Scottsdale , Student Services Specialist (Welcome Center), Other , Scottsdale, Arizona