Front Desk Supervisor
Company: Holiday Inn Club Vacations
Location: Scottsdale
Posted on: January 26, 2023
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Job Description:
At Holiday Inn Club Vacations, we believe in strengthening
families. And we look for people who exhibit the courage, caring
and creativity to help us become the most loved brand in family
travel. Were committed to growing our people, memberships, resorts
and guest love. Thats why we need individuals who are passionate in
life and bring those qualities to work every day. Do you instill
confidence, trust and respect in those around you? Do you encourage
success and build relationships? If so, were looking for you.The
Front Desk Supervisor will assist in leading the team by creating a
warm, inviting and memorable experience for our owners and guests.
This individual will participate in the hiring, training,
evaluation, and supervision of all personnel. Additional
responsibilities include ongoing training, coaching, and
counseling. This individual will ensure the staffs commitment to
maintaining service expectations through observation,
communication, and recognition.ESSENTIAL DUTIES AND TASKS:Assist
Front Desk Manager in assuring Front Desk business transactions
(check-ins/out, etc.), are completed in accordance with company
standards.Assist in leading the front desk team toward providing an
exceptional and memorable vacation experience for all guests,
including coaching, ongoing training, counseling.Assist Front Desk
Manager in the creation and implementation of action plans to
increase departmental scores.Assist Front Desk Manager in producing
certain management reports on a weekly or monthly basis.Other
projects as assigned by the General Manager or Front Desk
Manager.SUPERVISORY RESPONSIBILITIESObserve and provide direct
constructive feedback to employees. Displays unique problem solving
to obtain a positive outcome in adverse guest and employee
situations. Effectively communicate within the Front Office and to
its partners, Maintenance, Housekeeping, Activities, etc.Along with
the Front Desk Manager, the Front Desk Supervisor will create and
implement goals and plans to develop the staff to exceed guest and
owner expectations.Responsible for assisting in training all new
team members and certifying them in processes.EDUCATION and/or
EXPERIENCEHigh school diploma; college preferred or relevant
experience as stated below.Previous experience in a Front Office,
Reservations, or Customer Service timeshare resort would be ideal;
however, experience in a same-sized hotel or resort would be
considered.All candidates will require orientation to Holiday Inn
Club Vacations unique computer system. Subject to candidates level
of experience and specific skill level, an outstanding candidate
should become quite proficient in 60-90 days.QUALIFICATIONSMust
have extensive experience working in a property management system
environment.Must be proficient in working with Microsoft Word and
Excel.Must have excellent guest and employee relations skills.Ideal
candidates will have exceptional verbal and written communication
skills.Company Benefits:Weekly PayGrowth Opportunities &
stability401KComprehensive Benefits-Medical, Dental &Vision
PlansEAP-Employee Assistance programPTODiscounts through IHG,
company Perks website & FREE Vacation using ClubGO and
more....#zrro1#INDRO1
Keywords: Holiday Inn Club Vacations, Scottsdale , Front Desk Supervisor, Other , Scottsdale, Arizona
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