Customer Service Rep - Bilingual Preferred
Company: United Rentals
Location: Scottsdale
Posted on: March 16, 2023
|
|
Job Description:
Great company. Great people. Great opportunities.As a Customer
Service Representative at United Rentals, you will provide service
and support to internal and external customers. This is a pivotal
role as you will be the first point of contact for many customers.
Therefore, professionalism is key in this high volume and fast
paced environment.At United Rentals, we offer an exceptional
environment and the opportunity to learn, grow and advance in your
career. You will be supported by a strong management team that will
help you achieve your goals. Plus, you will be empowered to
contribute at a high level in our dynamic and engaging
organization.Additional duties include the following:Answer and
appropriately direct inbound customer service calls and emails
regarding rental termination requests, equipment service requests,
rental requests, billing inquiries, escalations, etc.Log all call
details into our ERP system, RentalmanEscalate after hours
emergency service and rental requestsAdhere to processes and call
guidelines as applicable to the call typeOther duties assigned as
neededJob Requirements:High School diploma or equivalent1-2 years
Customer Service ExperienceStrong verbal skills and ability to
speak clearly and articulateData entry skills-40 wpmProficiency in
Microsoft applicationsAble to deal with a high volume of tasks,
stressful, and sometimes unfamiliar situationsExcellent time
management and efficiency skillsExcellent organizational skills
with heavy attention to detailAble to deal with conflict and
respond professionallyBilingual in English & Spanish preferredAt
United Rentals, the largest equipment rental company, we believe
that it takes great employees to build a great organization - and
we're passionate about helping our people grow professionally and
embrace teamwork in everything they do. Our culture is based on our
corporate values and centers on mutual respect, job satisfaction,
diversity and a shared responsibility to build a better future.
What's in it for you?U.S. Full Time roles:Best in class benefits
offering includes medical, dental, vision, flex spending and health
savings accounts; 401(k) retirement with company match; life and
disability insurance; and paid time off including sick, vacation,
holidays, and paid parental leave. Comprehensive training and
development and career growth opportunities.U.S. Non-Full Time
roles: Benefits offering includes 401(k) retirement with company
match; paid time off including sick, vacation and holidays; and
comprehensive training and development and career growth
opportunities.Canada: Best in class benefits package which includes
medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive
training and development, and career growth opportunities.*Offered
for full time roles, non-full time eligibility in select
provinces.United Rentals, Inc. is an Equal Opportunity Employer of
women, minorities, protected veterans and individuals with
disabilities.
Keywords: United Rentals, Scottsdale , Customer Service Rep - Bilingual Preferred, Other , Scottsdale, Arizona
Click
here to apply!
|