Customer Specialist
Company: CarMax
Location: Scottsdale
Posted on: March 16, 2023
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Job Description:
6161 - Scottsdale - 15350 North Hayden Road, Scottsdale,
Arizona, 85260
CarMax, the way your career should be!
**About this job**
As a Customer Specialist, you will be empowered to provide an
iconic experience for our Customers by acting as a guide and
offering support during every step of their CarMax journey,
reinforcing our simple and seamless process. While communicating
and partnering effectively with teams across the organization, you
will work to ensure each customer has a positive experience buying
and selling cars. We've become the nation's largest retailer of
used cars due to our honesty and transparency, and those same
values will help you succeed, too.
**What you will do - Essential Responsibilities**
+ Provide exceptional customer service by guiding customers every
step of the way, from sale or facilitating the appraisal to test
drives and arranging financing applications
+ Conduct vehicle condition assessments by collecting, recording,
and communicating information to Buyers that will be used to
perform customer appraisals
+ Check in and receive vehicles that are shipped to CarMax;
complete the daily scanning and reconciliation of vehicle
inventory
+ Perform cosmetic inspections and ensure that all vehicles meet
CarMax Quality Standards
+ Perform various administrative duties, including, but not limited
to: printing daily reports, maintaining transaction paperwork,
contacting finance companies regarding Customer contracts,
obtaining requirement information regarding registration and/or
titling, auditing completed paperwork, cash/payment management
+ Create service appointments and review repair order invoices for
retail service work performed; ensure accuracy of documentation for
billing
**Purpose of the role**
This is a high-energy retail sales environment where you will work
as a team to meet goals and handle a wide range of customer
interactions. To make sure everything goes smoothly, the ability to
quickly build rapport with people and understand their needs is
essential. You will manage a variety of diverse tasks, with limited
supervision, including vehicle sales, processing of sales
paperwork, assessing vehicle condition for use in appraisals, and
even managing repair orders. We work and learn as a team and the
prospects are bright for professionals who aspire to become
mentors, managers and business leaders.
**Qualifications and Requirements**
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
+ Demonstrate exceptional communication skills
+ Display confidence in self, the product and CarMax
+ Ability to build and maintain strong relationships
+ Demonstrate strong team behaviors including integrity, respect,
inclusion, fairness and fun
+ Balance the needs of the Customer and the business when making
decisions
+ Seek to fully understand and meet Customer needs
+ Create win-win solutions to Customer issues
+ Get work done well, on time and follow the right process
+ Drive work processes and pay close attention to detail
+ Perform multiple duties in a high energy, fast-paced working
environment
+ Read, interpret and transcribe data in order to maintain accurate
records
+ Lift objects that weigh as much as 25 lbs.
**Education and/or Experience**
+ High School Diploma, or equivalent
+ Sales and customer service experience, in an area such as retail,
preferred
+ Valid Driver's License
+ Basic skills with Microsoft Office Suite (e.g., Word, Excel and
PowerPoint) preferred
**About CarMax**
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For.
CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.
Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Scottsdale , Customer Specialist, Other , Scottsdale, Arizona
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