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Tech Support Specialist

Company: Maricopa Community College District
Location: Scottsdale
Posted on: March 16, 2023

Job Description:

Tech Support Specialist

Job ID: 317449
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular

Hiring Salary Range

$19.36 - $25.16/per hour DOE



Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers

    Campus Statement

    Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 9,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

    We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.

    At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    Benefits & Perks Options
    • Paid observed federal holidays & additional paid time off throughout the year
    • Arizona State Retirement System (ASRS) & 12% Employee Contribution Match
    • Paid vacation, sick, and personal time (if applicable)
    • Multiple health and dental insurance coverage plans
    • Virtual: Reach a doctor 24/7
    • Flexible Spending Accounts (FSA)
    • Maricopa Perks & Gears Discount Program
    • Employee assistance program (EAP)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employee and dependents (if applicable)
    • Revised summer work schedule
    • Maricopa Employee Health & Wellness Program
    • Employee recognition opportunities

    • Job Summary

      Scottsdale Community College (SCC) is looking for a full-time Technology Support Specialist. This position will perform troubleshooting of networks, desktops, media, and communication equipment as it relates to network connectivity.

      To best serve the students, department, and college, this position requires a physical presence on campus.

      Essential Functions

      30% - Performs advanced troubleshooting and repair of media, networking, systems, and other devices

      30% - Performs cabling and wiring of systems and components

      15% - Takes ownership of deploying wireless infrastructure and monitoring of it, creating wireless heatmaps using special hardware and software

      15% - Works under guidelines of Sysaid Helpdesk ticketing system to assist users with critical requests, incidents and problems

      5% - Performs testing, maintains system inventory, creates documentation and updates procedures

      5% - Performs other duties as assigned

      Minimum Qualifications

      High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

      There is no substitution or equivalency allowable for the High School Diploma or GED.

      Desired Qualifications

      A. Work experience troubleshooting and repairing networks

      B. Work experience troubleshooting and repairing media related equipment and systems

      C. Work experience maintaining, troubleshooting and repairing wireless networks

      D. Work experience with network and media cabling

      E. Certificates such as CompTIA Network+. CompTIA A+. and/or Certified Network Cable Installer

      Special Working Conditions
      • Travel to campus during th einterview/selection process will be at the candidate's own expense.
      • Will be required to travel or be assigned to all MCCCD locations.
      • May be required to work evenings and weekends.
      • May require prolonged periods of viewing a computer screen.
      • May be required to lift or carry up to 25 lbs.

        How to Apply

        Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

        Additional materials will not be accepted after the job posting has closed.

        Missing materials or incomplete employment history will not be considered.

        Please ensure your materials clearly provide the following information.
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Indicate whether former or current employment is Full-Time or;
        • Part-Time employment (must include number of hours worked)
        • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

          Posting Close Date

          First Review October 10, 2022

          Open until filled

          EEO Information

          Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

          Title IX

          Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

          The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link .

          Clery Act

          The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link

          To apply, visit


Keywords: Maricopa Community College District, Scottsdale , Tech Support Specialist, Other , Scottsdale, Arizona

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