Customer Service Representative

Company: Cable Shopping Network
Location: Scottsdale
Posted on: March 16, 2023

Job Description:

Job Description The Cable Shopping Network specializes in marketing rare and collectible coins from mints around the world. In our 20 years of business, our customers have helped us achieve our A+ rating from the Better Business Bureau, while growing our company significantly year after year. Due to an abundance of new customer sales generated from our marketing efforts, we are in a significant hiring mode. Its an awesome time for people looking to have fun working in a fast-paced environment to get onboard. Our approach is a relationship-based model that provides our customers the opportunity to connect with friendly professional Customer Service Representatives, not an automated system when they call. The Cable Shopping Network has a casual but professional environment rarely found in other Customer Service departments. Compensation includes base pay plus the opportunity to participate in a monthly team bonus program. In addition, we offer a comprehensive benefits package and paid time off for major holidays. This is a fulltime Monday to Friday position. Please respond if you believe that you would be a good addition to our growing Customer Service Team. Responsibilities include: Answer inbound Customer Service calls in a professional and courteous manner Make outbound calls to update customer account information as needed Provide customers with accurate account, product, shipping, and billing information Research customer accounts to identify potential issues and take action to resolve issues promptly Work directly with internal and external customers to develop and maintain lasting business relationships Complete special assignments as directed by management Maintain detailed account notes Educate customers on products, procedures, and policies Request replacements, return labels, and refunds as needed Place orders for new and existing customers Bilingual language skills a plus Education and other Requirements High school diploma or equivalent All candidates must pass drug screening and background check Experience requirements 1-2 years experience in a customer service or call center environment Company Description We are The Cable Shopping Network and we specialize in marketing rare and collectible coins from mints around the world. In our 20 years of business, our customers have helped us achieve our A+ rating from the Better Business Bureau, while growing our company significantly year after year. by Jobble

Keywords: Cable Shopping Network, Scottsdale , Customer Service Representative, Other , Scottsdale, Arizona